Charter Sales Manager
1 month ago
On behalf of our client, a well-established aviation services company in Dubai, we are now recruiting a Charter Sales Manager.
This role would be ideal for an experienced charter sales professional with a strong aviation industry background and existing contacts _**within the GCC market**_, a proven track record in VIP, Cargo & Commercial charter sales, and who wants to build a charter sales team.
**REQUIREMENTS**:
- **Job Qualifications & Experience**:_
- Must have a minimum of 5 years’ relevant work experience as Charter Sales Manager or in a similar role.
- A strong background and existing network in the Aviation Industry in the GCC region is mandatory.
- Must have a proven track record in VIP, Cargo, Commercial Charter Sales.
- **Skills & Competencies**:_
- Must have good Leadership skills.
- Must be results driven and highly motivated.
- Must have a positive outlook and a strong passion for success.
- Must possess strong business communication and sales skills.
- Must have excellent customer management skills.
- Ability to develop close relationships at operational and executive levels.
- Ability to manage multiple priorities and maintain a high level of productivity.
- Ability to work effectively in time-critical situations.
- Ability to work and communicate effectively as part of a collaborative and multinational team.
- Excellent attention to detail with good organizational and planning skills
- Provide a high level of professionalism and ethical standards.
- Must be able to manage and resolve problems with understanding and sensitivity.
- Good MS Office skills, including Excel, and other sales tools & software/apps.
- Excellent verbal and written English skills are mandatory.
- Must hold a valid driving license.
**DUTIES & RESPONSIBILITIES**:
- **Management**:_
- Set-up, manage and grow the sales department.
- Establish and implement department policies and procedures.
- Recruit, mentor and manage the sales team.
- Liaise with Management to establish best practice and sustainable expansions.
- **Business Development**:_
- Conduct market research and competitor analysis.
- Provide support in the preparation of business development forecasts and budgets.
- Develop and execute dynamic sales strategies to stimulate business development and growth.
- Identify new business opportunities to generate new sales leads, achieve and maximize sales targets.
- Increase market share, sales revenue, and profitability.
- Compile customer profiling to identify potential sales opportunities for each business segment:
- VIP Charter / Group / Corporate Charter / Cargo / Medivac / Air Ambulance, etc.
- Long-term commercial contracts for Oil & Gas / Marine & Offshore industries, etc.
- Ad-Hoc and Seasonal High Yield temporary aircraft leasing.
- Coordinate with Marketing Dept for marketing, advertising, promotional and social media support
- Identify possible partner alliances or collaborations.
- Actively source new procurement bids and tenders
- Manage and execute such proposals and reply as per management’s instruction and/or company policy.
- Negotiate annual contracts and pricing with vendors.
- Establish and maintain strong, long-lasting relationships with top decision makers and prospective customers.
- Develop close relationships with aircraft operators, companies, individuals, sports clubs, etc.
- **Sales**:_
- Be the first point of contact for all clients.
- Generate new leads, increase, and maximize sales revenue.
- Manage and coordinate all sales activities.
- Manage and coordinate all sales enquiries & charter requests.
- Collect all flight requirements, coordinate with respective dep, operational coordinator, and suppliers.
- Prepare and send charter quotations, follow up, and finalize charter agreements.
- Update and coordinate with Operations Dept. for all clients’ flight requirements
- Liaise with Officer Manager/Finance to issue client’s invoices, statement of accounts and payment confirmations.
- Compile monthly sales reports and forecasts.
- Establish B2B / B2C potential customer and existing clients’ database.
- Enter data to the centralized CRM system (Hubspot), maintain and update contacts and data regularly.
- Remain current on company & competitor product offerings, aircraft, regional charter pricing, and travel trends.
- **Post-Sale & Customer Service**:_
- Build customer confidence and loyalty.
- Build and nurture local and international client relationships.
- Manage customer complaints, file incident reports, investigate, provide feedback to management & customer.
- Conduct and manage Post Flight Customer Surveys, reviews, and feedback. Share such feedback with internal management, marketing, and other relevant parties.
- Act as the point of contact between customers and flight operation.
- Manage the 24/7 duty mobile phone and respond to incoming calls.
- **Reporting & Financials**:_
- Consistent, quality reporting and analysis, reflecting forecasts and actual sales transactio
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