Contact Center Representative

Ensure correct Appointment Booking as per patient’s requests. - To ensure proper due diligence with regards to entering of patient’s information and to avoid data entry errors. - To educate patient and relatives at time of booking of process post booking and importance of bringing correct documents. - Ensure correct patient identification at time of...

Company Description Al Taradi Properties is a property management company based in Abu Dhabi Emirate, United Arab Emirates. Established in 2012, we specialize in property buying, selling, and leasing, property maintenance, and legal services. Our extensive property database covers all Abu Dhabi properties, including freehold and leasehold properties in both...

**Job description** We are seeking a motivated and results-driven Real Estate Contact Center Agent to join our dynamic team. As a Agent, you will be responsible for assisting clients and owners in buying, selling, and renting residential or commercial properties. Your primary goal will be to provide exceptional customer service, build strong client...

Job Title: Call Center Representative Job Summary: Key Responsibilities: - Appointment Scheduling: - Answer inbound calls and respond to inquiries for medical, dental, and dermatological services. - Schedule, modify, and confirm patient appointments using the clinic’s scheduling system. - Patient Inquiries: - Provide detailed information about clinic...

**Job Title : Business Rules** **Domain :Call Centre OR Contact Centre OR BPOExperiance Must** **Details** - Analyzing company processes and procedures. - Developing process enhancement strategies. - Investigating shortfalls, issues, and complaints in current business processes. - Establishing norms and standards of company performance. - Monitoring staff...

**Statement of Functions** Handles inquiries, complaints, and service requests created by the CSRs. Follows up and closes cases based on established policies and procedures. Ensure that the performance of the CSRs is meeting the established KPIs. Interacts with the customers in escalated cases whenever needed. **Work Performed** 1) Manages to handle...

Advance Care Prosthetics & Orthotics Center is seeking a **Bilingual **Customer Service Representative **fluent in English and Arabic.** Previous call center experience and strong communication skills required. Join our team for competitive pay, benefits, and growth opportunities! **Responsibilities**: - Handle inbound and outbound customer calls with...

**Customer Service/Support** **Location** - Abu Dhabi, United Arab Emirates*** Job Title: Team Leader - Contact Center ( Bilingual - English and Urdu Speaker ) **Job Description**: As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You...

We are looking for a **Call Center Representative with UAE Expericence.** **Fluent in Arabic** - Proven experience as a **Call Center Representative** of 3 years in UAE, preferably in food trading. - Managing large amounts of inbound and outbound calls promptly. - Identifying customers’ needs, clarifying information, research every issue, and providing...

We are looking for Call Center Representative **Job summary**:As a Call Center Representative, your responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization’s products or services. **Duties and...

**Position’s mission** To handle inbound and outbound calls at the Company. The Call Center Representative is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes of the Company. **Duties and responsibilities** - Answer inbound calls as well as assist Client who have specific...

Al Farah Gourmet - Restaurant & Butchery We are looking for Call Center Representative **Job summary**:As a Call Center Representative, your responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization’s...

**Responsibilities**: - Excellent communication skills in Arabic & English (Written & Verbal) - Assist customers by providing the service information and resolving service problems. - Good Comprehension skills, ability to clearly understand the customer’s needs. - Ensure each call handled meets the service standards of the company. - Ensure...

**Statement of Functions** Supervises the activities of the Customer Services Representative (CSR), Senior CSR, and Team Leaders to ensure smooth functioning and error-free workflow and undertakes all activities related to the follow-up of the various services provided by the Contact Center. Assists in developing the center’s performance and work...

**JOB DESCRIPTION: JOB PURPOSE** Lead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations, shift towards digital-first self-serve interactions, and integrate customer insights across channels. Oversee operational excellence, technological enhancements, and...

We are looking for **_honest and dynamic_** individuals who will join our team as **Call Center Representatives. **You are expected to contribute to your growth and towards the success of the company. **Duties and Responsibilities**: - Collect and create listings through building rapport with Owners, Buyers, and/or Tenants - Listing and marketing...

**Roles**: Responsible for the daily management of the call center operations in a 24/7 environment that includes: 1 - Staff management, continuous quality improvement 2 - Interactions with all levels of functions **Goals** - Ensuring the availability of required resources to carry out all the tasks related to the team’s functions - Answering 90% of...

As a Smart Service Officer, responsibilities include but not limited to the following: - Interactions with all levels of functions - Maintaining a high level of service level in all services provided to customers - Reporting overall performance and work progress - Executing all customer facing transactions in line with client customer strategy resulting in...

**Key Responsibilities**: - **Patient Interaction**: - Answer incoming calls from patients, providing information about services, medical procedures, and clinic policies. - Assist with scheduling, rescheduling, or canceling patient appointments. - Manage patient inquiries regarding doctor availability, clinic hours, insurance details, and general...

**Join Our Team as a Call Center Representative (Arabic Speaking)** Are you fluent in Arabic and passionate about delivering exceptional customer service? We are seeking a dynamic individual to join our call center team as a Call Center Representative. **Responsibilities**: - Handle inbound and outbound calls in Arabic to assist customers with inquiries,...