Call Center Representative

1 week ago


Abu Dhabi, United Arab Emirates Buyutna FSM Property Management Full time

**Position’s mission**

To handle inbound and outbound calls at the Company. The Call Center Representative is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes of the Company.

**Duties and responsibilities**
- Answer inbound calls as well as assist Client who have specific inquiries.
- Build clients’ interest in the service and products offered by the Company.
- Provide personalized customer service of the highest level.
- Identify potential clients through databases, cold calling, follow up leads and telephone/personal contacts.
- Ensure that all calls are routed to the correct resource on all occasions and all data are captured correctly.
- Promote and enhance the Company’s reputation by providing professional and effective assistance.
- Communicate (verbally and written) information with team members and customers in an effective manner.
- List the properties and units we have in CRM software.
- Calling Customers/ Clients on a daily basis.
- Supervise all parts of seller transactions, from first contact to the execution of purchase agreement, allowing real estate agents to increase the sales target.
- Gather all listing information including property photos, pre-listing materials, comparative market analysis with online property profiles, and MLS research.
- Acquire the necessary signatures for each listing agreement, sellers’ disclosures, and other required documentation and send them to the real estate broker for file compliance.
- Enter sales activity into the client database and track business reports to present progress toward company goals.

**Salary**: AED3,000.00 - AED3,500.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- customer service: 1 year (required)

**Language**:

- Arabic & English (required)



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