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Regional Ifm Lead

5 months ago


Dubai, United Arab Emirates CBRE Excellerate Full time

**Job Purpose**:
Leader responsible for providing management oversight across multi-faceted property management operations and services, capable of strategic planning and day-to-day administration of policies, procedures and programs across multiple locations within the sub region.

Position interacts directly with Client’s group on a daily basis on established and new requirements and is responsible to address outstanding issues and escalations

Leading a sub-regional team that ensures all property management services are delivered in line with contractual commitments with a particular focus on a fully serviced regional facilities management team, working alongside the critical engineering support team, delivering customer satisfaction, financial control, continuous improvement and the active promotion of a safe and sustainable environment

**Essential Duties and Key Responsibilities**:

- Own CBRE Excellerate and Clients strategic aligned direction for the client locations
- Manages all aspects of CBRE Excellerate’s contractual agreement, develops and manages personnel in the delivery of these services within the established service level agreements.
- Collaborates and matrix manages local and cross-regional teams including: Finance, Engineering, Procurement & Sourcing, Property Operations, Transactions and Project Management to assure that work flows optimally through the organization and meets client needs and contractual requirements.
- Financial accountability & Financial control - actively contribution to the budgetary preparation cycle, effective ownership, management and reporting on a monthly, quarterly and annual basis
- Full Accountability for the Integrated Facility Management (IFM) Service Delivery across the sub region inclusive of all engineering support both directly with CBRE Excellerate engineers and selective specialist supplier partners
- Direct management and leadership across the sub region of the IFM teams both CBRE Excellerate directly employed staff and supplier partner teams
- Manage IFM & Engineering standards and associated delivery through KPIs/SLAs measures
- Manage client expectations through documented monthly performance reviews
- Manage supplier partnerships to both enhance and maintain service delivery
- Be the trusted advisor to the client on all property management matters
- Ensure all MSA contractual measures are met
- Ensure small projects are managed within the client’s portfolio and delivered on time and within budget
- Demonstrate a sound understanding of local country current legislation, environmental and quality related issues, including sustainability
- Ensure compliance with all local country legislative requirements in accordance with both the clients and CBRE Excellerate Environmental Health & Safety policy
- Integrate with and meet the objectives and performance of the Account Business Plan
- Develop talent and adopt career management techniques for strong performers
- Deploy resource strategies to maximise skill base across the account
- Adopt a one-team approach through coaching, training and continuous professional development
- Ensure, manage and train the appropriate relationships with suppliers and business partners
- Development of ongoing property management business opportunities
- Review performance metrics; tracking, analysing reporting performance in terms of quality safety, cost, customer satisfaction and taking corrective action, with the operations team, where necessary.
- Where contracts are principal to CBRE Excellerate ensure compliance to Vendor Performance Management.

**Essential Skills**:

- A competent operational manager who demonstrates professionalism, leadership and excellent knowledge of a multi-service business and operations, ideally gained in multi-site regional operations.
- Effective leader, capable of both team and individual motivation whilst contributing to the wider CBRE Excellerate team and business
- General operational management skill set, knowledge of both management and physical property management delivery capable of evaluating risk quickly and providing decisive direction to resolve situations and problems
- Strong knowledge of Contract and Service line performance measurement procedures
- Self-motivation and working under pressure to balance conflicting deadlines is essential
- Strong interpersonal skills and proven relationship management abilities
- Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges
- Customer focused - develop strong customer relationships by listening to and satisfying customer needs
- Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals
- Develop and ensure high performing team. Maximize performance through quality staffing, performance management, coach