Business Unit Lead

2 months ago

Dubai, United Arab Emirates CBRE Excellerate Full time

**Main purpose / objective of the position**:
Full operational responsibility of below service lines:

- Client engagement - Ensure regular meetings and be a trusted partner and escalation point.
- People leadership - Support account teams as escalation point for any HR related issues, IT and Connectivity, Operations, Employee Engagement
- Commercial and Contractual accountability - Full understanding and accountability of all key P&L drivers. Intimate understanding of contractual drivers across portfolio.
- EHS culture - Ensure all accounts are fully compliant and drives the correct EHS behaviors: (Risk reporting, eLogbook, and safety files)
- Sourcing and Supplier management - Ensure effective supplier management and sourcing support.
- Internal stakeholders - Ensure smooth working relationship with all internal stakeholders.
- Sales and Growth - Partner with clients to ensure organic growth across portfolio. Support sales team in providing SME support for sales initiative across the region.
- Be part of working groups for various business development requirements.

**Decision making authority**:

- IFM Operational Decision maker
- Commercial Approvals and Cost allocation
- Management of CMMS, CFMS and related systems
- Management of services and client contracts
- Compliance to the OHS Act and other statutory requirements

**Experience / Education**:

- A minimum of 10 years’ experience as regional or account lead. People manager with a proven track record of managing successful and profitable accounts/portfolios (across variety of market sectors, industry).
- Minimum qualifications (Diploma, Degree and or certification) in technical, administrative, or commercial fields of study. (Advantageous degree in a facilities or property studies).
- Full understanding of commercial and financial business principles. (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
- ME Technical understanding requirement.
- Member of the GBCSA or SAFMA would be advantageous or in the process of obtaining membership.

**Skills required**:
Financial / Numeracy Skills - Full understanding of financial principles
Quality/standards awareness and implementation - as per contractual requirements
Knowledge of Contract management - SLA’s/KPI’s, Compliance
Above average Computer Literacy - Excel, Word, PowerPoint
People Management - HR principles, performance management
Leadership - coaching and mentoring skills.
Presentation Skills
Problem solving
Negotiation
Conflict resolution
Analysis of data trends
Innovative
Ability to interpret Maintenance plans, condition assessment of structures and fixed assets.

**Competencies required**:
Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate "Can do attitude"
Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial.
Ability to chair a disciplinary enquiry

**Knowledge required**:
Knowledge of Integrated Facilities Management Services (IFM)
Commercial Acumen a must
Workable technical knowledge
Project Management Principles
Sales and Growth targets
Knowledge of Company policies and procedures
Administration principles and reporting
Workable knowledge of statutory requirements
Knowledge of cost budgeting and control
CMMS and CFMS Knowledge

**Interface / relationships with**:
**Other Key Positions**:
Executive and Senior Leadership, Country Leadership, MEP Services Leadership, Account Teams, Support teams (Finance, HR, IT, EHS)

**External Stakeholders**
Client Structures
Suppliers

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