Client Relations and Operations Manager
7 months ago
Key Responsibilities:
- Client Relations:
- Build and maintain strong relationships with clients in the pest control industry, including property managers, facility managers, and homeowners.
- Serve as the primary point of contact for clients, addressing their inquiries, concerns, and service requests in a timely and professional manner.
- Conduct regular client meetings to assess satisfaction levels, gather feedback, and identify opportunities for service improvement.
- Collaborate with the sales team to identify upselling or cross-selling opportunities and support the acquisition of new clients.
- Operations Management:
- Oversee all operational activities related to pest control services, including scheduling, dispatching, and monitoring of field technicians.
- Ensure compliance with industry standards, regulations, and safety procedures in all operational processes.
- Develop and implement operational policies, procedures, and workflows to enhance efficiency and productivity.
- Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions as needed.
- Manage inventory levels of equipment, supplies, and chemicals to support operational activities and minimize downtime.
**Requirements**:
- Bachelor's degree in Business Administration, Operations Management, or related field.
- Minimum of 3 years of experience in operations management and client relation, preferably in the pest control industry.
- Strong knowledge of pest control products, equipment, and techniques.
- Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
- Proven leadership abilities with experience in managing and motivating teams.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal teams.
- UAE driving license.
- Fluency in English; proficiency in Hindi and Arabic is a plus.
Pay: From AED3,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
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