Operations Manager
1 week ago
**Job Title**:Doggy Daycare Manager - Doggy Daycare
**Company**:Buddy’s Doggy Daycare
**Location**:Al Reem Island, Abu Dhabi, UAE
**Employment Type**:Full-time
**Salary**:Competitive
**About Us**:
Buddy’s is a premier doggy daycare offering a safe, fun, and nurturing environment for dogs of all sizes and breeds. We’re passionate about ensuring each dog in our care enjoys a tail-wagging experience and that pet parents have peace of mind.
We are looking for a skilled and experienced Operations Manager to lead our day-to-day operations and drive the growth of our business. This role is ideal for someone with strong organisational skills, a knack for relationship building, and a passion for creating exceptional customer experiences.
**Key Responsibilities**:
- Oversee all daily operations of the daycare, ensuring smooth and efficient processes across all areas.
- Implement and maintain policies, procedures, and standards to deliver exceptional care and service.
- Monitor and evaluate operational performance, identifying areas for improvement and implementing solutions.
**-*Team Leadership**:
- Manage, train, and support staff to foster a high-performing and motivated team.
- Develop rotas to ensure adequate coverage, particularly during busy periods.
- Promote a collaborative, positive workplace culture where team members thrive.
- *Stakeholder and Partner Relations*:
- Build and maintain strong relationships with key stakeholders, including suppliers, local businesses, and industry partners.
- Work with corporate clients to provide tailored daycare packages or events for their employees.
- Collaborate with community organisations to host charity events, educational workshops, or outreach initiatives.
- Act as a representative of the company at networking events or industry conferences.
**- *Event and Project Management**:
- Plan and execute events such as open days, training workshops, or seasonal celebrations.
- Work with marketing and external partners to promote events and services.
- Oversee logistics and ensure successful delivery of all events.
**- *Customer Relations**:
- Build lasting relationships with pet owners, addressing enquiries or concerns professionally and promptly.
- Use customer feedback to improve services and enhance satisfaction.
- Develop strategies to increase client retention and expand customer base.
- *Administrative and Financial Management*:
- Manage bookings, invoicing, and financial reporting to meet operational goals.
- Maintain accurate records of attendance, incidents, and inventory.
- Monitor budgets and control costs, ensuring profitability and sustainable growth.
**Requirements**:
- Proven experience in an operations or management role, preferably in the pet care, hospitality, or service industries.
- Demonstrated experience in stakeholder management and relationship building.
- Experience in event or project management is highly desirable.
- Strong organisational and problem-solving skills, with the ability to prioritise and multitask effectively.
- Excellent communication and interpersonal skills, able to engage with a wide range of stakeholders.
- Leadership skills, with the ability to motivate and manage a team to deliver results.
- Financial acumen and experience managing budgets and operational costs.
- Proficiency in using software for bookings, scheduling, and reporting.
- **Attributes**:
- Passionate about animals and committed to their welfare.
- Calm under pressure and adaptable to the demands of a fast-paced environment.
- A collaborative and approachable leader who fosters positive relationships both internally and externally.
**What We Offer**:
- Opportunities for professional development and growth within the company.
- A dynamic and rewarding work environment surrounded by furry friends
- Discounts on daycare, grooming, and training services.
**How to Apply**:
If you’re an experienced operations professional with a huge passion for animals, strong leadership skills, and flexibility to work weekends, send your CV and cover letter to
**Job Types**: Full-time, Part-time, Permanent, Contract
Contract length: 12 months
Pay: From AED3,000.00 per month
Expected hours: 30 - 40 per week
**Experience**:
- management: 5 years (preferred)
Application Deadline: 01/12/2024
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