Avp - Opn Support Services

6 months ago


Dubai, United Arab Emirates Emirates Flight Catering Full time

1.Set and execute a visionary Support Services strategy to transform airside operations and flight preparation, leveraging digital innovation and operational excellence to enhance operational efficiency.

2.Champion the operations-wide adoption of digital and automation solutions, spearheading major initiatives that significantly enhance efficiency across all operational sectors, including galley load planning and equipment inventory.

3.Lead the transformation of administrative and communication processes with a strategic approach, fostering a culture of innovation and effective collaboration across all departments.

4.Collaborate with Learning & Development department to develop and direct advanced training programs, focusing on digital competency and leadership development to align with industry advancements and future operational needs.

5.Formulate and implement a comprehensive safety and compliance strategy in collaboration with GRCS department, integrating technology to set industry-leading standards in airside operations and flight preparation.

6.Lead and drive, in collaboration with Organizational Effectiveness department, and stakeholders (internal & external) to gather information and leverage advanced data analytics to drive corporate-level decision-making, optimizing service delivery and operational efficiency with a focus on long-term strategic goals.

7.Lead the implementation and integration of a robust, state-of-the-art technology infrastructure in-depth and across airside and flight preparation operations with the focus on risk mitigation.

8.Lead the innovation of catering order distribution processes, setting new industry benchmarks by leveraging digital tools to optimize operational flow and customer service.

9.Direct a digitally efficient billing process, aligning financial strategy with operational goals to ensure accuracy, efficiency, and fiscal accountability at the highest level.

10.Drive organizational change with a balanced and strategic approach, leading by example to ensure digital transformation aligns with the core values and service excellence of the airline catering industry.

Drive a proactive and solution-oriented approach to managing relationships with airline customers and stakeholders to foster and strengthen a collaborative environment, further improving the services provided.

**Qualification**:
Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field.

Lean six sigma and PMP, desirable.

**Experience & Knowledge**:
Minimum of 10 years of experience in operations management and leadership experience in the airline catering operations.

Proven track record of leading large-scale operational transformations and digital integration projects.

Extensive experience in strategic planning, project management, and implementation of best practices in operations.

**Skills**:
Strong leadership skills with the ability to inspire and manage large teams.

Excellent strategic thinking and problem-solving skills, with a data-driven approach to decision making.

Proficient in digital transformation technologies and automation processes relevant to operations.

Exceptional communication and interpersonal skills, capable of effectively interacting with all levels of the organization and external stakeholders.

Deep understanding of safety regulations, compliance standards, and quality control measures in the airline catering or similar industry.

Skilled in financial management, budgeting, and resource allocation.

Ability to work effectively in a fast-paced, high-pressure environment.



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