Operations Manager

2 days ago


Fujairah, United Arab Emirates Yacht International Full time

**About Us**:
We’re a progressive shipping company established in2006. Head Quartered in Fujairah, we have registered our presence with offices in Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Oman, Greece, and India with a work force of 180 plus professionals.

We take pride in our efforts as an emerging leader in the industry enjoying the best infrastructure and fleets to excel and penetrate growth within the Middles East region along with expanding globally.

**To Apply**:
**Please ensue you complete the Google form (see link below

**Main Purpose**:

- To manage Marine Services Operations, continually driving service quality and effectiveness while ensuring sustained commercial growth in the business.
- Actively manage resources and processes related to the Operations Services provided within designated ports.
- Responsible for ensuring prompt and crisp communication with customers in a timely & effective manner. Simultaneously ensuring prompt and transparent internal communication within the team and various departments.
- Responsible for planning the operational workflow in close coordination with respective team and departments.
**Key Accountabilities**:

- Responsible for controlling and monitoring of all Operational activities and resources, including compliance, within Port of Fujairah & Khorfakkan, Immigration, Customs, Port Security, various Port terminals etc.
- Accountable for Marine Service Performance and Service Quality comply as per Standards of Operations.
- Responsible for conforming with agreed KPI’s and ensuring compliance.
- Responsible for timely preparation of monthly reports on vessels handled, crew changes, boat trips, vessel performance reports etc. within the remit of operational activities undertaken at stated port/s and terminal/s.
- Responsible for facilitating smooth coordination of customers’ requirements with internal departments (crew, DA, Finance, transport, logistics etc.) as maybe deemed fit.
- Work with Sales/Business Stream to promote Local Ports to gain Customers.
- Ensure the correct amount of pre-funding is received, or the correct level of authority has been approvedwhile reporting or resolving any deviations prior to performing the Port Call, in line with the Chart of Authority
- Operational Revenue and margin development monthly reporting aligned with Country targets and budgets.
- Ensure highest level Service Quality - consistent & accurate deliverables.
- Enhance customer’s perception of Operations i.e., “Good will building” i.e., polite, efficient, and positive approach with ALL stakeholders involved across all business models.
- Responsible for promptly retort to problem solving, creating contingency and business continuity plans and offer solutions to clients and other stakeholders alike as maybe required.
- Responsible for meeting financial expectations of shareholders by undertaking timely budgeting, monitoring variances, undertaking market intelligence, and engaging in commercial sales / marketing to the extent possible.
- Improvement Potentials (CAR) & resolution efficiency percentage.
- Performance Appraisal (PA) completion - 100% percentage
**Competencies**:

- People Management/ Working with others
- Knowledge of Port / Shipping operations in Local Middle East and UAE Ports (Fujairah, Khorfakkan etc).
- Shipping Agency experience of minimum 8 to 10 years in a similar role. Preferably in the UAE.
- Team management experience of minimum 20 plus staff.
- Working knowledge of Shipping Terms.
- Marine/Sailing experience will be an advantage.
**Education Qualifications**:

- Bachelor’s in Shipping/ Diploma in Shipping
**Other Requirement**:

- Having a valid UAE/GCC driving license
**Package**:
Package will be commensurate with the industry standards.

**Job Types**: Full-time, Permanent

**Salary**: From AED8,000.00 per month

COVID-19 considerations:
Online Interview

Work Remotely:

- No


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