Operations Manager/fujairah/5+ Years of Experience

17 hours ago


Fujairah, United Arab Emirates AMG Group Full time

**RESPONSIBILITIES**:

- Work Closely with the management to achieve Business Goals and objectives
- Manage the day to day operation of outlets and report to management
- Hands on outlets setup in terms of pre-opening tasks
- Oversee and implement training plans of staff across all outlets
- Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Assist in recruiting the right members for every brand
- Ensure all outlets run smoothly and complies with safety regulations
- Familiar with suppliers in UAE market and overseas
- Plan and implement environmentally sustainable work practices
- Provide advice and guidance on issues relating to training as required
- Check on outlets in a regular basis to make sure they are perfectly operating
- Managing project progress and adapt work as required.
- Conducting outlets review and creating detailed reports for management
- Optimizing and improving processes and the overall approach where necessary
- Promote and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the management.
- Investigate team member accidents, carry out initial enquiry to determine root cause in the interest of maintaining a safe work environment.
- Create and keep a healthy and comfortable working environment for staff at outlet level
- Monitor and ensure quarterly maintenance is conducted across all outlets
- Manage stock control and inventory levels and report to management
- Monitoring project performance and report management
- Stay up to date with market trends and bring new ideas to implement
- Communicate with the marketing department and oversee campaigns execution
- Establish events calendar and prepare all outlets to launch specific promotions according to the occasion
- Prepare yearly and budget forecasts for outlets
- Ensure all outlets look presentable as per brand guidelines
- Maintain records of revenue across outlets and implement activations to increase revenue
- Carry out pre-opening tasks across new upcoming projects
- Establish and enforce sales targets given by management across outlets
- Daily and weekly meet-up with outlet managers to ensure company policies and standards are implemented
- Monitor online reviews and ratings for all brands and ensure they are up to standards
- Implement necessary SOP’s across outlets to ensure standardization and smooth operation
- Maintain levels of excellent customer service across all outlets and handle customer complaints personally
- Oversee any catering, VIP event, or pop up for any outlet
- Keep operational cost across outlets on budget and suggest methods to save cost
- Monitor and implement customer satisfaction activities across all outlets
- Submit service reports and customer retention reports to management

**REQUIREMENTS**:

- Bachelor in Hospitality and Certification
- Minimum of 3-5 years in Food & Beverage Manager role or similar role
- Previous experience in managing several outlets
- Previous knowledge in various computer software such as word, excel, PowerPoint, and POS systems
- Experience in Outlet Pre-Opening and setup
- Previous experience in licensed outlets
- Good Organizational, Leadership, decision making, problem solving and Interpersonal skills
- Be able to prioritize workload
- Well-organized and detail-oriented and able to multi-task
- Must have excellent verbal and written English skills.
- Ability to spot and resolve problems efficiently
- Capable of delegating multiple tasks

**Salary**: AED1.00 - AED2.00 per month

Ability to commute/relocate:

- Fujairah: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current salary?
- what is your expected salary?
- what is your notice period ?

**Experience**:

- Area Manager: 5 years (required)



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