Operations Manager
6 months ago
**Job Title Operation Manager**
Department Operation Job Code OPM
Reporting Relationships Reports to : ED/CEO Supervises : Operation Team
Location Sharjah Industrial Area 2
Role Purpose The role is to lead and oversee the operational aspects of the business to ensure the efficient and successful execution of the car auction processes.
**Key Accountabilities key Activities**:
Operations Management - Oversee all aspects of the company's operations, including vehicle acquisition, inventory management, auction processes, and post-auction activities. - Develop and implement operational policies, procedures, and strategies to enhance efficiency and optimize performance. - Monitor and evaluate operational performance, identifying areas for improvement and implementing corrective actions as needed. - Ensure compliance with industry regulations, safety standards, and legal requirements.
Auction Process
Management - Oversee the entire car auction process from the intake of vehicles to the final sale, ensuring adherence to established protocols and best practices. - Coordinate with relevant departments to ensure proper inspection, valuation, and documentation of vehicles for auction.
Staff Management and
Development - Provide guidance and support to staff, fostering a positive and productive work environment. - Conduct performance evaluations and implement training programs to enhance employee skills and knowledge. - Foster a culture of teamwork, collaboration, and continuous improvement. - Collaborating with HR for operational team members to gather data for grievance handling, and submitting monthly attendance report.
Customer Service Excellence - Ensure exceptional customer service is provided to all auction participants, including buyers and sellers. - Address customer inquiries, concerns, and complaints in a timely and professional manner. - Develop and maintain strong relationships with key customers and stakeholders. - Implement strategies to enhance customer satisfaction and loyalty.
Inventory Management - Implement effective inventory management practices to ensure accurate tracking of vehicles and efficient utilization of space. - Monitor and analyze inventory levels to optimize stock turnover and reduce holding costs.
Quality Assurance and
Compliance - Implement quality control measures to ensure the accuracy and integrity of auction listings and vehicle information. - Conduct regular audits and inspections to identify and resolve any issues or discrepancies. - Ensure compliance with all relevant laws, regulations, and industry standards. - Stay updated on changes in regulations and implement necessary adjustments to maintain compliance.
Logistics and Transportation - Collaborate with logistics and transportation teams to organize the timely delivery and collection of vehicles to and from auction sites. - Monitor logistics performance and address any issues affecting operational efficiency.
Compliance and Legal - Ensure compliance with all relevant laws, regulations, and industry standards. - Stay updated on changes in regulations and implement necessary adjustments to maintain compliance. - Collaborate with legal counsel to address any legal issues or concerns.
Reporting and Analysis - Prepare regular reports on key performance indicators (KPIs) to track the operational team's performance and identify areas for improvement. - Analyze data to identify trends, opportunities, and challenges, proposing strategies for optimization.
Safety and Security - Implement safety protocols and maintain a secure environment for staff, customers, and vehicles. - Ensure compliance with health and safety standards throughout the operational process.
Business Development and
Growth - Identify and pursue opportunities for business growth and expansion. - Collaborate with the marketing team to develop and implement strategies to attract new customers and increase auction participation. - Stay informed about market trends and competitor activities to maintain a competitive edge. - Participate in industry events and networking activities to build relationships and explore new business opportunities.
Financial Management - Collaborate with the finance department to develop and manage the operations budget, ensuring cost control and profitability. - Monitor expenses, revenue, and financial performance indicators, implementing strategies to improve profitability and operational efficiency. - Analyze financial data and prepare reports, providing insights and recommendations to senior management.
QUALIFICATIONS / REQUIRMENTS
Industry / Domain / Field of
work Auctions, Shipping, Transport, Inventory, Operation
COMPETENCIES
Description Level
Organizational Behavior → High
Capable of prioritizing of
high volume work
environment → High
Diplomatic → High
Accurate → High
Team management → High
Developing others → High
Stress tolerance → High
Quality → High
Motivated → High
Safety & heal
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