Manager - Key Accounts (Contact Centre)

**Statement of Functions** Assists in developing the Contact Center Quality Assurance system and procedures and provides technical, database and documentation support to implement, monitor and evaluate the Quality Metrics. Reports and analyzes the daily, weekly and monthly performance parameters related to the quality aspects as required. Generates QA...

**Statement of Functions** Supervises the activities of the Customer Services Representative (CSR), Senior CSR, and Team Leaders to ensure smooth functioning and error-free workflow and undertakes all activities related to the follow-up of the various services provided by the Contact Center. Assists in developing the center’s performance and work...

Contact Centre Supervisor (Arabic Speaker) - Subject to Contract Award Make a difference every day The Job Opportunity Since 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class...

Contact Centre Team Leader (Arabic Speaker) Make a difference every day The Job Opportunity We are looking for a Contact Centre Team Leader to oversee all the Contact Centre functions that will be utlilized to support this department, where you are expected to c arry out daily auditing and checks of the systems to ensure all issues are captured and actioned...

Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore...

A leading alcohol beverage distributor in UAE is currently looking for key account manager to maintain solid relationships with the company's key clients. The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key...

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number:84287 The primary purpose of this position is to fulfil the customer requirements and contractual obligations and managing key accounts. - Managing the...

**Statement of Functions** Handles inquiries, complaints, and service requests created by the CSRs. Follows up and closes cases based on established policies and procedures. Ensure that the performance of the CSRs is meeting the established KPIs. Interacts with the customers in escalated cases whenever needed. **Work Performed** 1) Manages to handle...

**Role Objective & Responsibilities** - Address any query and compliances of Key Account customers such as payment to the wrong account, or high consumption or adjustment etc. to resolve issues in a timely and efficient manner. - Add or deduct and transfer or adjust any financial transaction required by any payee code or customer based on the related...

**Role Objective & Responsibilities** - Address any query and compliances of Key Account customers such as payment to the wrong account, or high consumption or adjustment etc. to resolve issues in a timely and efficient manner. - Add or deduct and transfer or adjust any financial transaction required by any payee code or customer based on the related...

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 84286 The primary purpose of this position is to fulfil the customer requirements and contractual obligations. Ensure the relationship with the customer is...

Key Responsibilities: Client Relationship Management: The KAM is the primary point of contact between the company and its key clients, ensuring that their needs are met and issues are promptly addressed. Strategic Planning: KAMs often work on long-term strategic plans for each key account, helping to identify new business opportunities, growth strategies,...

**ole Objective** Responsible for reviewing the effectiveness of daily scheduling of the customer relationship operations in a 24/7 environment to ensure continuous quality improvement, interactions with all levels of functions and process’s company wide. **Minimum Requirement** - Minimum of bachelor’s degree in Business Administration or equivalent -...

**JOB TITLE** **Key Account Manager **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical...

Contact Centre Operator Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and...

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 84286 The primary purpose of this position is to fulfil the customer requirements and contractual obligations. Ensure the relationship with the customer is...

**POSITION SNAPSHOT** Company: Nespresso Location: Abu Dhabi, UAE *** Are you passionate about coffee and deeply committed to sustainability and quality? At Nespresso, our core values center around people, coffee, and sustainable living, creating an inspiring and meaningful workplace environment. **A DAY IN THE LIFE ** **Market Insight**: - Conduct...

If you are an agile, committed, and innovative pharmaceutical sales professional with experience in promotions and key account management, then we want to hear from you! **About the role**: Reporting directly to the Area Manager UAE, as Key Account Manager you will be responsible for achieving sales budget in your targeted territory through the promotion of...

Contact Centre Operator (Arabic Speaker) Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to...

Key Account Manager - Security Solutions United Arab Emirates Siemens is a global leader in providing cutting-edge security solutions, including CCTV, access control, and central command center technologies. Our commitment to quality, innovation, and excellence sets us apart in the market. We are seeking an experienced and dedicated Key Account Manager to...