Guest Relations Manager

2 days ago

Dubai, United Arab Emirates RAFFLES Full time

**Company Description**
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style.
**Job Description** PURPOSE OF POSITION**

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

**KEY ROLES & RESPONSIBILITIES**
- Live and project the goal, philosophy, vision, mission and core values of the company.
- Adheres and ensure teams’ adherence to company grooming standards at all time.
- Is a continual source of information, help and assistance to all guests.
- Assumes responsibility of Duty Manager if asked to do so.
- Prepares the weekly duty rosters and discussing it with FOM.
- Supervise Guest Relation team operations taking responsibility of their productivity.
- Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Guest Relations Supervisor.
- Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently and logged them into tracking system in place.
- Conduct house tours / site inspection and special room drops for VIP’s.
- Conduct In-Room check in, Room orientation and destination escorting to guests.
- Meet and greet VIPs and long-term guests, ensuring their rooms are inspected and prepared. Drive pre-welcome, welcome, stay, and farewell experiences.
- Lead initiatives to improve the guest experience by implementing guest-oriented activities, reviewing guest data and making suggestions about potential improvements.
- Ensures that the correct standards (allocations, amenities and special requests) are maintained.
- Escorts departing guests to their means of transport.
- Greet all residence guests personally.
- Promote Inter-Hotel sales and in-house facilities.
- Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are done.
- Completes the departure list for the following day - contact VIP guests for any necessary arrangements.
- Renders **maximum** guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
- Ensure Accor Live Limitless members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
- Liaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Liaise with Housekeeping and Engineering to maintain room highest standards and “Room Ready on Arrival” policy.
- Monitor and respond to TrustYou reviews, driving positive comments and handling constructive ones converting them into positive.
- Prepare compendiums prior to guest arrival and check-info system if necessary, and ensure ACDC is updated at all times.
- Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
- Update and maintain efficient guest history system.
- Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
- Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
- Abides by all policies and procedures.
- Has full knowledge of Raffles standards.
- Performs related duties and special projects assigned by Senior Management.
- Plan training programs for the team members and ensure their performance are being monitored and documented.
- Attend regular Club and VIP Guest cocktail parties and social engagements in effort to further improve on service delivery.
- Conduct regular one to one with the team to maintain open conversation and regular feedbacks.

**Qualifications** SUPPORTING HUMAN RESOURCE ACTIVITIES**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.

**PERSONAL ATTRIBUTES**
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and staff management
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patron

  • Guest Relations Manager

    6 hours ago

    Dubai, United Arab Emirates Mercure Hotel Suites & Apartments Full time

    **Job Title**: Guest Relations Manager **Job Summary**: The Guest Relations Manager is responsible for ensuring that all guests have a memorable and enjoyable experience by providing high-quality service. This role involves overseeing guest relations operations, handling guest feedback, and leading a team to meet the needs and expectations of guests. **Key...

  • Guest Relations Manager

    5 days ago

    Dubai, United Arab Emirates DURRANI HOLIDAY HOMES Full time

    **Job Title: Guest Relations Manager** **Location**: Dubai, UAE **Company**: Durrani Holidays Homes **Reports to**: General Manager **Position Overview**: **Key Responsibilities**: **Guest Experience Management**: - Serve as the primary point of contact for all guest inquiries, requests, and feedback. - Ensure that all guest interactions, both in-person...

  • Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates WeSource Full time

    **Job Description: Guest Relations Manager (Holiday Home Industry)** **Location**: Dubai **Industry**: Hospitality & Holiday Homes **Employment Type**: Permanent **Salary**: AED 5,000 - AED 7,000 **Overview**: **Key Responsibilities**: - Oversee guest relations and ensure high levels of guest satisfaction. - Address guest complaints, special requests, and...

  • Guest Relations Manager

    6 months ago

    Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full time

    We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay for our Holiday homes. **Responsibilities**: - Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival by our GSA - Monitor daily bookings and ensure...

  • Guest Relations Manager

    7 months ago

    Dubai, United Arab Emirates B7 Consultancy Full time

    We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay. - Provide upscale guest service experiences for clients throughout their stay - Be a continual source of information, help and assistance to all guests - Monitor daily bookings and ensure assigned rooms are prepared prior to...

  • Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Welcome to Soluna Restaurants and Beach Club The Palm, an oasis of warm hospitality and rejuvenating beachside relaxation. Here, amidst the Mediterranean-style pool, guests can bask in the sun on plush loungers or unwind in private cabanas. With access to a secluded beach, Soluna promises uninterrupted vistas across the world-famous Palm Jumeirah,...

  • Guest Relations

    6 months ago

    Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time

    **Responsibilities**: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. - Respond to guests needs and anticipate their unstated ones. - Expect and react promptly to guests’ requirements and inquires. - Actively listen and resolve guests’ complaints. - Oversee...

  • Guest Relations Manager

    6 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24091211 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property...

  • Guest Relations Manager

    3 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24166227 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...

  • Guest Relations Manager

    6 months ago

    Dubai, United Arab Emirates RIXOS Full time

    **Company Description** Guest Relations Manager** As a Guest Relations Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the...

  • Guest Relations Manager

    6 months ago

    Dubai, United Arab Emirates Avani Full time

    Company Description Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views....

  • Guest Relations Manager

    6 months ago

    Dubai, United Arab Emirates Pullman Dubai Downtown Full time

    Guest Relations Manager Passionate about Guest relations? As a Guest Relations Manager, you will work with your team to create unforgettable experiences for our guests. What is in it for you: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the opportunity to earn qualifications while you...

  • Guest Relations Manager

    6 months ago

    Dubai, United Arab Emirates Exclusive Holiday Homes LLC Full time

    This job is about sales and building relationships! Exclusive Holiday Homes LLC - Exclusive Holiday Homes is proud to present one of the best and most exclusive real estate portfolios in the world. Our guests range from top footballers to film stars. We maintain our properties with no expense spared, and service guests with our best in class guest relations...

  • Guest Relations Manager

    3 months ago

    Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...

  • Guest Relation Manager

    7 days ago

    Dubai, United Arab Emirates Hilton Technologies Full time

    Guest Relation Manager - Franchise **Job Requirements**Tumbi Hotel - Tapestry Collection by Hilton is seeking a highly motivated and experienced Guest Relations Manager to join our team. As a Guest Relations Manager, you will be responsible for ensuring the highest level of guest satisfaction and maintaining the reputation of our hotel. This is a full-time...

  • Assistant Guest Relations Manager

    6 months ago

    Dubai, United Arab Emirates Trisixnine FZE Full time

    Job Title: Assistant Guest Relations Manager Location: Dubai, Jumeirah **Responsibilities**: - Assist in managing guest relations operations. - Train and supervise guest relations staff. - Handle guest inquiries, requests, and complaints. - Ensure seamless communication between departments. - Resolve escalated guest issues promptly and professionally. -...

  • Guest Relations Manager

    6 months ago

    Dubai, United Arab Emirates PULLMAN Full time

    Company Description **"Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Operations & Guest Relations Manager

    2 months ago

    Dubai, United Arab Emirates Prestige Nest Full time

    **Operations & Guest Relations Manager** **About Us**: Prestige Nest is a leading hospitality scale-up in Dubai, redefining short-term rental management with a focus on delivering exceptional guest experiences through innovative technology and superior service. **The Role: Operations & Guest Relations Manager** Are you a proactive, results-driven...

  • Guest Relations Manager

    6 months ago

    Dubai, United Arab Emirates Recruitment JVJ Full time

    Urgently looking for an amazing Female Guest relations Manager for a stunning restaurant for an awesome new project based in Saudi. Salary is SAR10,000 per month + accommodation + transport + visa + ticket + meals + health insurance. Send your Cv today to be part of this exciting new adventure! Pay: AED10,000.00 - AED10,001.00 per month

  • Assistant Guest Relations Manager

    3 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description** PURPOSE OF POSITION** To oversee and direct all aspects of Guest Relations to maximize guest...