Guest Relation Manager
3 days ago
Guest Relation Manager - Franchise
**Job Requirements**Tumbi Hotel - Tapestry Collection by Hilton is seeking a highly motivated and experienced Guest Relations Manager to join our team. As a Guest Relations Manager, you will be responsible for ensuring the highest level of guest satisfaction and maintaining the reputation of our hotel. This is a full-time position with opportunities for growth and development within the company.
Key Responsibilities:
- Train and supervise a team of Guest Relations staff to provide exceptional customer service
- Handle guest complaints and resolve issues in a timely and professional manner
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with other departments to ensure a seamless guest experience
- Monitor and analyze guest feedback to identify areas for improvement
- Maintain a high level of knowledge about the hotel's services, facilities, and local attractions
- Assist with VIP and special guest requests
- Conduct regular performance evaluations for team members
**Work Experience**Qualifications:
- Bachelor's degree in Hospitality Management or related field
- Minimum of 4 years of experience in a guest relations or customer service role, preferably in hospitality
- Strong leadership and communication skills
- Excellent problem-solving and conflict resolution abilities
- Ability to work in a fast-paced and dynamic environment
- Proficiency in Microsoft Office and hotel management software
- Flexible schedule, including weekends and holidays
**Disclaimer**
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
-
Guest Relations Manager
18 hours ago
Dubai, United Arab Emirates DURRANI HOLIDAY HOMES Full time**Job Title: Guest Relations Manager** **Location**: Dubai, UAE **Company**: Durrani Holidays Homes **Reports to**: General Manager **Position Overview**: **Key Responsibilities**: **Guest Experience Management**: - Serve as the primary point of contact for all guest inquiries, requests, and feedback. - Ensure that all guest interactions, both in-person...
-
Guest Relations Manager
3 weeks ago
Dubai, United Arab Emirates WeSource Full time**Job Description: Guest Relations Manager (Holiday Home Industry)** **Location**: Dubai **Industry**: Hospitality & Holiday Homes **Employment Type**: Permanent **Salary**: AED 5,000 - AED 7,000 **Overview**: **Key Responsibilities**: - Oversee guest relations and ensure high levels of guest satisfaction. - Address guest complaints, special requests, and...
-
Guest Relations Manager
5 months ago
Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full timeWe are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay for our Holiday homes. **Responsibilities**: - Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival by our GSA - Monitor daily bookings and ensure...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates B7 Consultancy Full timeWe are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay. - Provide upscale guest service experiences for clients throughout their stay - Be a continual source of information, help and assistance to all guests - Monitor daily bookings and ensure assigned rooms are prepared prior to...
-
Guest Relations Manager
3 weeks ago
Dubai, United Arab Emirates The First Group Full timeOverview: Welcome to Soluna Restaurants and Beach Club The Palm, an oasis of warm hospitality and rejuvenating beachside relaxation. Here, amidst the Mediterranean-style pool, guests can bask in the sun on plush loungers or unwind in private cabanas. With access to a secluded beach, Soluna promises uninterrupted vistas across the world-famous Palm Jumeirah,...
-
Guest Relations
6 months ago
Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time**Responsibilities**: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. - Respond to guests needs and anticipate their unstated ones. - Expect and react promptly to guests’ requirements and inquires. - Actively listen and resolve guests’ complaints. - Oversee...
-
Guest Relations Manager
3 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24166227 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24091211 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates RIXOS Full time**Company Description** Guest Relations Manager** As a Guest Relations Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Avani Full timeCompany Description Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views....
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Pullman Dubai Downtown Full timeGuest Relations Manager Passionate about Guest relations? As a Guest Relations Manager, you will work with your team to create unforgettable experiences for our guests. What is in it for you: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the opportunity to earn qualifications while you...
-
Guest Relations Manager
5 months ago
Dubai, United Arab Emirates Exclusive Holiday Homes LLC Full timeThis job is about sales and building relationships! Exclusive Holiday Homes LLC - Exclusive Holiday Homes is proud to present one of the best and most exclusive real estate portfolios in the world. Our guests range from top footballers to film stars. We maintain our properties with no expense spared, and service guests with our best in class guest relations...
-
Guest Relations Manager
3 months ago
Dubai, United Arab Emirates SOFITEL Full time**Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...
-
Assistant Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Trisixnine FZE Full timeJob Title: Assistant Guest Relations Manager Location: Dubai, Jumeirah **Responsibilities**: - Assist in managing guest relations operations. - Train and supervise guest relations staff. - Handle guest inquiries, requests, and complaints. - Ensure seamless communication between departments. - Resolve escalated guest issues promptly and professionally. -...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates PULLMAN Full timeCompany Description **"Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Operations & Guest Relations Manager
2 months ago
Dubai, United Arab Emirates Prestige Nest Full time**Operations & Guest Relations Manager** **About Us**: Prestige Nest is a leading hospitality scale-up in Dubai, redefining short-term rental management with a focus on delivering exceptional guest experiences through innovative technology and superior service. **The Role: Operations & Guest Relations Manager** Are you a proactive, results-driven...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Recruitment JVJ Full timeUrgently looking for an amazing Female Guest relations Manager for a stunning restaurant for an awesome new project based in Saudi. Salary is SAR10,000 per month + accommodation + transport + visa + ticket + meals + health insurance. Send your Cv today to be part of this exciting new adventure! Pay: AED10,000.00 - AED10,001.00 per month
-
Assistant Guest Relations Manager
3 months ago
Dubai, United Arab Emirates RAFFLES Full time**Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description** PURPOSE OF POSITION** To oversee and direct all aspects of Guest Relations to maximize guest...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates FIVE Hotels and Resorts Full time**An Exhilarating Opportunity** Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. A Driven Self-Starter, you have Excellent...
-
Assistant Manager, Guest Relations
6 months ago
Dubai, United Arab Emirates Kerzner International Resorts Full timeAssistant Manager, Guest Relations (11864) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...