Guest Relations Manager
4 months ago
We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay for our Holiday homes.
**Responsibilities**:
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival by our GSA
- Monitor daily bookings and ensure assigned rooms are prepared before check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, the elderly, children, and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our add on services
- Manage guest relations team (including GSA, coordinators, and sales representatives) to ensure we comply with all standards and operating procedures
- Appraise team’s performance and produce regular reports
- Liaise with Housekeepers and maintenance employees to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback direct and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular clients & long term guests
**Requirements**:
- Proven work experience in a Guest Relations Manager position
- Understanding of all HH management best practices and relevant DTCM laws
- Hands-on experience with Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: AED6,000.00 - AED8,000.00 per month
**Experience**:
- Guest relation Manager: 3 years (required)
- Hospitality/travel: 3 years (required)
License/Certification:
- driving license (required)
-
Guest Relations Manager
1 month ago
Dubai, Dubai, United Arab Emirates Foreground. Full timeGuest Relations ManagerAt Foreground, we're seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring our properties meet the highest standards of quality.Key Responsibilities:Department Management: Oversee the Guest Relations...
-
Guest Relations Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Foreground. Full timeGuest Relations ManagerAt Foreground., we're seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring our properties meet the highest standards of quality.Key Responsibilities:Department Management: Oversee the Guest Relations...
-
Guest Relations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Foreground. Full timeGuest Relations ManagerAt Foreground, we're seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring our properties meet the highest standards of quality.Key Responsibilities:Department Management: Oversee the Guest Relations...
-
Guest Relations Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Foreground. Full timeGuest Relations ManagerAt Foreground, we're seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring our properties meet the highest standards of quality.Key Responsibilities:Department Management: Oversee the Guest Relations...
-
Guest Relations Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Foreground LLC Full timeGuest Relations ManagerWe are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. Our partner is seeking a Guest Relations Manager to join their team in Dubai.Key Responsibilities:Manage the Guest Relations department to ensure a positive experience for guests.Review guest arrival and departure...
-
Guest Relations Manager
1 month ago
Dubai, Dubai, United Arab Emirates Foreground LLC Full timeWe are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. Foreground LLC is seeking a Guest Relations Manager to join their team in Dubai.Key Responsibilities:Manage the Guest Relations department to create and maintain a positive experience for guests.Review guests' arrival and departure lists...
-
Guest Relations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Foreground LLC Full timeWe are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. Foreground LLC is seeking a Guest Relations Manager to join their team in Dubai.Key Responsibilities:Manage the Guest Relations department to create and maintain a positive experience for guests.Review guest arrival and departure lists...
-
Guest Relations Manager
4 days ago
Dubai, Dubai, United Arab Emirates AccorHotel Full timeJob Title: Guest Relations ManagerAccorHotel is seeking a highly skilled Guest Relations Manager to oversee and direct all aspects of Guest Relations to maximize guest satisfaction.Key Responsibilities:Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently...
-
Guest Relations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeKey ResponsibilitiesWe are seeking a highly skilled Guest Relations Manager to join our team at Accor. The successful candidate will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.Qualifications and SkillsMinimum 4-6 years' experience as a Guest Relations Manager in a hotel setting.Fluent English speaker...
-
Guest Relations Manager
1 month ago
Dubai, Dubai, United Arab Emirates GRG Company Full timeJob Title: Guest Relations ManagerGRG Company is seeking a highly skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Education and Experience: A Bachelor's degree in Human Resources,...
-
Guest Relations Manager
3 months ago
Dubai, United Arab Emirates Foreground LLC Full timeWe are partnering with a techenabledhospitality firm and a leading provider in the luxury hospitalitysector offering innovative accommodation experiences. They arelooking for a Guest Relations Managerto join their team in Dubai.Objective:The Guest Relations Manager will be responsible forcreating and maintaining a positive experience for guests managingthe...
-
Guest Relations Manager
5 months ago
Dubai, United Arab Emirates B7 Consultancy Full timeWe are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay. - Provide upscale guest service experiences for clients throughout their stay - Be a continual source of information, help and assistance to all guests - Monitor daily bookings and ensure assigned rooms are prepared prior to...
-
Guest Relations Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates GRG Company Full timeJob Title: Guest Relations ManagerGRG Company is seeking a highly skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Education and Experience: A Bachelor's degree in Human Resources,...
-
Guest Relations
4 months ago
Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time**Responsibilities**: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. - Respond to guests needs and anticipate their unstated ones. - Expect and react promptly to guests’ requirements and inquires. - Actively listen and resolve guests’ complaints. - Oversee...
-
Guest Relations Manager
4 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24091211 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property...
-
Guest Relations Manager
1 month ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24166227 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...
-
Guest Relations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Ennismore Full timeJob Title: Guest Relations ManagerWe are seeking a highly skilled Guest Relations Manager to join our team at Ennismore. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Manage guest relationships and resolve any issues that may...
-
Guest Relations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Ennismore Full timeJob Title: Guest Relations ManagerWe are seeking a highly skilled Guest Relations Manager to join our team at Ennismore. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Manage guest relationships and resolve any issues that may...
-
Guest Relations Manager
4 months ago
Dubai, United Arab Emirates RIXOS Full time**Company Description** Guest Relations Manager** As a Guest Relations Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the...
-
Guest Relations Manager
5 months ago
Dubai, United Arab Emirates Avani Full timeCompany Description Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views....