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Guest Relations

7 months ago

Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time

**Responsibilities**:

- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Respond to guests needs and anticipate their unstated ones.
- Expect and react promptly to guests’ requirements and inquires.
- Actively listen and resolve guests’ complaints.
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc).
- Coordinate and manage communication between guests and staff.
- Promote all amenities, conveniences and programs offered.
- Direct and manage guest relations team to ensure all standards and operating procedures are adhered to.
- Examine activities logbook, assign tasks appropriately and implement control schedule daily.

**Qualifications / Skills**:

- Degree in hospitality management, business administration or related field.
- Proven working experience as guest relations.
- Working experience in operations.
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Ability to work flexible hours.
- Highly responsible and reliable with a professional presentation.

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can Join Immediately

**Experience**:

- Guest Relation: 2 years (preferred)

License/Certification:

- UAE Driving License (preferred)