Guest Relations Manager
5 months ago
This job is about sales and building relationships
Exclusive Holiday Homes LLC - Exclusive Holiday Homes is proud to present one of the best and most exclusive real estate portfolios in the world. Our guests range from top footballers to film stars. We maintain our properties with no expense spared, and service guests with our best in class guest relations and housekeeping team. We are consistently rated as a premier and award winning host, across all platforms, and our Airbnb score is one of the highest of any professional host.
**What you’ll do**
- Go the extra mile to make sure our VIP guests are happy and have everything they need - including providing a basic concierge service for bookings, airport transfer, car hire, local recommendations, etc).
- Build a relationship and get to know the guests, such that you become a key contact for them for current and future trips.
- Check in on the guest on a daily basis to ensure they are comfortable.
- Manage guest relations, ensuring an excellent guest experience.
- Answering booking queries from booking portals and coordinating direct bookings and sales enquiries.
- Run day-to-day check-in and check-out procedures for properties (and work flexibly according to this timetable).
- Deputize the housekeeping manager on his days off / leave.
- Accommodate guest requests and ensure their satisfaction.
- Implement and maintain cleaning standards and procedure checklists.
- Sign off on the check-out process after each guest.
- Ensure each unit is prepared and check-in ready for the next guest.
- Manage calendar and prepare daily and weekly scheduled tasks.
- Legal registration of guests onto portals and systems.
**What we’re looking for**
- A proven track record in building relationships and sales.
- A really excellent problem solver with can do attitude.
- Previous housekeeping experience in the hospitality sector (hotels or holiday homes)
- Experience managing day-to-day operations of holiday homes or Airbnb properties.
- Good with numbers
- Strong work ethics and flexible
- Experience of PMS, Airbnb, booking software / hotel management software.
- Strong understanding of linen management, inventory management, and cleaning standards.
- A gift for paying attention to the smallest details
- Strong communication skills essential
- People who are the best in their peer group
- References and demonstration of high performance in current / previous roles
- Fluent English
**Perks you deserve**
- Team-spirited, happy, motivated co-workers
- Encouraging management
- Flexible hours
- 30 days annual leave per year
- Medical Insurance Plan
- Air Ticket Allowance
- Above market pay and compensation (flexible based on experience)
**Job Types**: Full-time, Permanent
Pay: AED4,000.00 - AED6,000.00 per month
Application Question(s):
- We do not have company accommodation - we give a housing allowance instead. Please ensure you are comfortable with this before applying.
- You must be in Dubai already, NOT Abu Dhabi or anywhere else
**Education**:
- Bachelor's (required)
**Experience**:
- Hotel, Holiday Home or Real Estate: 5 years (required)
**Language**:
- English fluently / to business level (required)
License/Certification:
- Car or ability to hire a car (you will be rejected if not) (required)
- UAE Drivers license (you will be rejected if not) (required)
-
Guest Relations Manager
5 days ago
Dubai, United Arab Emirates WeSource Full time**Job Description: Guest Relations Manager (Holiday Home Industry)** **Location**: Dubai **Industry**: Hospitality & Holiday Homes **Employment Type**: Permanent **Salary**: AED 5,000 - AED 7,000 **Overview**: **Key Responsibilities**: - Oversee guest relations and ensure high levels of guest satisfaction. - Address guest complaints, special requests, and...
-
Guest Relations Manager
5 months ago
Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full timeWe are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay for our Holiday homes. **Responsibilities**: - Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival by our GSA - Monitor daily bookings and ensure...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates B7 Consultancy Full timeWe are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay. - Provide upscale guest service experiences for clients throughout their stay - Be a continual source of information, help and assistance to all guests - Monitor daily bookings and ensure assigned rooms are prepared prior to...
-
Guest Relations Manager
5 days ago
Dubai, United Arab Emirates The First Group Full timeOverview: Welcome to Soluna Restaurants and Beach Club The Palm, an oasis of warm hospitality and rejuvenating beachside relaxation. Here, amidst the Mediterranean-style pool, guests can bask in the sun on plush loungers or unwind in private cabanas. With access to a secluded beach, Soluna promises uninterrupted vistas across the world-famous Palm Jumeirah,...
-
Guest Relations
5 months ago
Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time**Responsibilities**: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. - Respond to guests needs and anticipate their unstated ones. - Expect and react promptly to guests’ requirements and inquires. - Actively listen and resolve guests’ complaints. - Oversee...
-
Guest Relations Manager
5 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24091211 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property...
-
Guest Relations Manager
2 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24166227 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...
-
Guest Relations Manager
5 months ago
Dubai, United Arab Emirates RIXOS Full time**Company Description** Guest Relations Manager** As a Guest Relations Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Avani Full timeCompany Description Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views....
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Pullman Dubai Downtown Full timeGuest Relations Manager Passionate about Guest relations? As a Guest Relations Manager, you will work with your team to create unforgettable experiences for our guests. What is in it for you: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the opportunity to earn qualifications while you...
-
Guest Relations Manager
2 months ago
Dubai, United Arab Emirates SOFITEL Full time**Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...
-
Guest Relations Manager
1 month ago
Dubai, United Arab Emirates AccorHotel Full timeWhat you will bedoing:Prepare fordaily VIPs arrivals in terms of room allocation amenities andspecial requests of Guests.Keep Misenplaceready for VIP arrival (Reg.cards room keys welcomedrink)Provide friendly sand courteous serviceto guest and respond promptly to all requests and inquiries at alltimeResolve guests complaints/ requests andliaise with the...
-
Assistant Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Trisixnine FZE Full timeJob Title: Assistant Guest Relations Manager Location: Dubai, Jumeirah **Responsibilities**: - Assist in managing guest relations operations. - Train and supervise guest relations staff. - Handle guest inquiries, requests, and complaints. - Ensure seamless communication between departments. - Resolve escalated guest issues promptly and professionally. -...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates PULLMAN Full timeCompany Description **"Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Relations Manager
4 months ago
Dubai, United Arab Emirates Accor Full timeQualificationsYourexperience and skills include:Minimum of 4-6 years’experience as a Guest Relations Manager in hotel ispreferred.Fluent English speaker andadditional Russian languageExperience in theGCC and/or Middle East Region is aplus.Excellent communication skills, bothwritten and verbal required.Be committed toexceeding guest...
-
Operations & Guest Relations Manager
2 months ago
Dubai, United Arab Emirates Prestige Nest Full time**Operations & Guest Relations Manager** **About Us**: Prestige Nest is a leading hospitality scale-up in Dubai, redefining short-term rental management with a focus on delivering exceptional guest experiences through innovative technology and superior service. **The Role: Operations & Guest Relations Manager** Are you a proactive, results-driven...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Recruitment JVJ Full timeUrgently looking for an amazing Female Guest relations Manager for a stunning restaurant for an awesome new project based in Saudi. Salary is SAR10,000 per month + accommodation + transport + visa + ticket + meals + health insurance. Send your Cv today to be part of this exciting new adventure! Pay: AED10,000.00 - AED10,001.00 per month
-
Assistant Guest Relations Manager
3 months ago
Dubai, United Arab Emirates RAFFLES Full time**Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description** PURPOSE OF POSITION** To oversee and direct all aspects of Guest Relations to maximize guest...
-
Guest Relations Manager
5 months ago
Dubai, United Arab Emirates FIVE Hotels and Resorts Full time**An Exhilarating Opportunity** Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. A Driven Self-Starter, you have Excellent...
-
Guest Relations Officer
2 months ago
Dubai, United Arab Emirates Grand Hyatt Dubai Full timeSummary You will be responsible to provide an excellent and consistent level of service to your guests at the time of arrival. The Guest Relations Officer is responsible to assist the Front Office team in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing,...