Guest Relations Manager

4 months ago

Dubai, United Arab Emirates Exclusive Holiday Homes LLC Full time

This job is about sales and building relationships

Exclusive Holiday Homes LLC - Exclusive Holiday Homes is proud to present one of the best and most exclusive real estate portfolios in the world. Our guests range from top footballers to film stars. We maintain our properties with no expense spared, and service guests with our best in class guest relations and housekeeping team. We are consistently rated as a premier and award winning host, across all platforms, and our Airbnb score is one of the highest of any professional host.

**What you’ll do**
- Go the extra mile to make sure our VIP guests are happy and have everything they need - including providing a basic concierge service for bookings, airport transfer, car hire, local recommendations, etc).
- Build a relationship and get to know the guests, such that you become a key contact for them for current and future trips.
- Check in on the guest on a daily basis to ensure they are comfortable.
- Manage guest relations, ensuring an excellent guest experience.
- Answering booking queries from booking portals and coordinating direct bookings and sales enquiries.
- Run day-to-day check-in and check-out procedures for properties (and work flexibly according to this timetable).
- Deputize the housekeeping manager on his days off / leave.
- Accommodate guest requests and ensure their satisfaction.
- Implement and maintain cleaning standards and procedure checklists.
- Sign off on the check-out process after each guest.
- Ensure each unit is prepared and check-in ready for the next guest.
- Manage calendar and prepare daily and weekly scheduled tasks.
- Legal registration of guests onto portals and systems.

**What we’re looking for**
- A proven track record in building relationships and sales.
- A really excellent problem solver with can do attitude.
- Previous housekeeping experience in the hospitality sector (hotels or holiday homes)
- Experience managing day-to-day operations of holiday homes or Airbnb properties.
- Good with numbers
- Strong work ethics and flexible
- Experience of PMS, Airbnb, booking software / hotel management software.
- Strong understanding of linen management, inventory management, and cleaning standards.
- A gift for paying attention to the smallest details
- Strong communication skills essential
- People who are the best in their peer group
- References and demonstration of high performance in current / previous roles
- Fluent English

**Perks you deserve**
- Team-spirited, happy, motivated co-workers
- Encouraging management
- Flexible hours
- 30 days annual leave per year
- Medical Insurance Plan
- Air Ticket Allowance
- Above market pay and compensation (flexible based on experience)

**Job Types**: Full-time, Permanent

Pay: AED4,000.00 - AED6,000.00 per month

Application Question(s):

- We do not have company accommodation - we give a housing allowance instead. Please ensure you are comfortable with this before applying.
- You must be in Dubai already, NOT Abu Dhabi or anywhere else

**Education**:

- Bachelor's (required)

**Experience**:

- Hotel, Holiday Home or Real Estate: 5 years (required)

**Language**:

- English fluently / to business level (required)

License/Certification:

- Car or ability to hire a car (you will be rejected if not) (required)
- UAE Drivers license (you will be rejected if not) (required)

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