Female Guest Service Agent

1 month ago


Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

**Guest Check-In/Check-Out**:

- Greet guests warmly upon arrival and assist with check-in procedures, ensuring accurate registration and room assignment.
- Process guest check-out, verifying account information and processing payments.
- **Customer Service**:

- Respond promptly to guest inquiries and requests, both in person and over the phone.
- Resolve guest complaints or issues efficiently, escalating to the supervisor if necessary to ensure guest satisfaction.
- **Room Reservations and Sales**:

- Manage room reservations and upsell services and amenities to enhance guest experience and maximize hotel revenue.
- Assist with inquiries regarding room availability, rates, and hotel facilities.
- **Information and Assistance**:

- Provide guests with information about the hotel, local attractions, dining options, and other amenities.
- Coordinate with other departments (e.g., housekeeping, maintenance) to fulfill guest requests or resolve room issues.
- **Administrative Duties**:

- Maintain accurate records of guest accounts, charges, and reservations.
- Prepare reports as required by management and assist with the daily shift reports.
- **Safety and Security**:

- Adhere to all hotel policies and procedures, ensuring guest privacy and security.
- Monitor and control access to guest floors and handle any unusual situations with discretion.

**Qualifications**:

- **Education**: High school diploma required; an associate or bachelor’s degree in hospitality or a related field is a plus.
- **Experience**:

- Minimum of 1 year in a customer service role, preferably within a hotel or hospitality setting.
- Previous experience with a property management system (PMS) like Opera is preferred.

Application Question(s):

- Nationality ?
- availability to immediate start ?

**Experience**:

- Hospitality: 1 year (required)

**Language**:

- English (required)
- Arabic (required)


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