Reservation Agent
5 months ago
Are you passionate about providing exceptional customer service and ensuring guests have an unforgettable experience during their stay? Royal Holiday Homes is seeking a dedicated Reservation Agent to join our dynamic team. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy helping people make the most out of their short-term rental experience, we want to hear from you
**Company Overview**:
**Position: Reservation Agent**
**Location: Abu Dhabi**
**Responsibilities**:
- Handle inquiries and reservations from guests across various booking platforms promptly and professionally.
- Assist guests in finding the perfect rental property that suits their needs and preferences.
- Coordinate with property owners to ensure accurate availability and pricing information.
- Provide guests with detailed information about our properties, amenities, and local attractions.
- Respond to guest inquiries, concerns, and requests in a timely and courteous manner.
- Process reservations, payments, and cancellations accurately and efficiently.
- Collaborate with the operations team to ensure smooth check-in and check-out experiences for guests.
- Maintain up-to-date knowledge of market trends, competitors, and industry developments to offer the best possible service.
**Requirements**:
- Previous experience in customer service, hospitality, or a related field preferred.
- Strong communication skills, both verbal and written.
- Excellent attention to detail and organizational abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in using booking platforms and reservation management systems is a plus.
- Flexible availability, including evenings, weekends, and holidays.
**Benefits**:
- Competitive salary commensurate with experience.
- Opportunities for career growth and advancement within the company.
- Flexible work arrangements, including remote options.
- Access to exclusive discounts on travel accommodations.
- A supportive and collaborative work environment with a focus on employee well-being.
**Salary**: AED3,000.00 - AED5,000.00 per month
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