Guest Service Center Agent at Intercontinental Abu
3 days ago
**About us**
At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden. You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms.
**Your day to day**
As a Guest Service Center Agent, you will be responsible in handling all external and internal phone calls with importance to provide professional and customer focused response creating great guest services. Main responsibilities: - Effectively handle every phone call with importance and provide courteous service to all guests ensuring compliance with security, service and quality standards. - Clearly communicate and promptly transfer incoming calls to the appropriate extensions, respond to guest questions related to the hotel, in-house facilities and local events. - Contribute to the first impression of our guests to provide excellent guest experience. - Display True Hospitality to guests and colleagues alike.
**What we need from you**:
**What we offer**
Job Reference: EMEAA29405
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