Customer Service Representative with Dispatcher
1 month ago
**About Us**
We are BaggageTAXI, a technology platform company dedicated to delivering exceptional service and innovative solutions to our clients. As we grow, we are seeking a proactive and detail-oriented **Customer Service Agent with Dispatcher Experience** to join our dynamic team.
**Job Summary**
The Customer Service Agent with Dispatcher Experience will be responsible for providing exceptional customer support, managing inquiries, and coordinating dispatch operations. This role requires a strong communicator with a problem-solving mindset and the ability to multitask in a fast-paced environment.
**Key Responsibilities**
- **Customer Support**:
- Resolve customer complaints and provide accurate information about services.
- Maintain a positive and empathetic attitude toward customers.
- **Dispatch Coordination**:
- Plan and schedule dispatch operations to ensure efficient allocation of resources.
- Monitor and track dispatch activities to ensure on-time delivery of services or products.
- Communicate effectively with drivers, technicians, or field staff to address delays, emergencies, or changes in schedules.
- **Administrative Tasks**:
- Maintain detailed and accurate records of customer interactions, dispatch logs, and related documentation.
- Collaborate with other departments to improve service delivery and operational efficiency.
- Use dispatching software and CRM tools to manage tasks and updates.
- **Problem-Solving**:
- Handle service disruptions by finding and implementing timely solutions.
- Proactively identify and address operational inefficiencies.
**Qualifications**
- **Experience**:
- Minimum of 2 years of experience in a customer service role.
- At least 1 year of experience as a dispatcher or in a similar logistics coordination role.
- **Skills**:
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in dispatching software, CRM tools, and Microsoft Office Suite.
- Ability to stay calm under pressure and manage time effectively.
- **Education**:
- High school diploma or equivalent (Bachelor's degree preferred).
- **Other Requirements**:
- Knowledge of geographical areas served by the company (optional based on role).
- Flexibility to work in shifts, including weekends and holidays.
- Previous experience in customer service, preferably in the airline or travel industry.
- Ability to manage and coordinate a team effectively.
- Excellent organizational skills and attention to detail.
- Valid driver's license is a +.
- Excellent time management skills.
- Microsoft Office 365 & tech knowledge.
- Application smartphone knowledge and technical explanation skill.
- Strong communication skills in fluent English (+Arabic, +French, +Russian or +Chinese would be nice to have).
Pay: AED2,500.00 - AED4,500.00 per month
Application Question(s):
- How many years of experience of Dispatching do you have?
**Experience**:
- customer service: 2 years (required)
License/Certification:
- Driver License for the UAE (required)
Application Deadline: 21/11/2024
Expected Start Date: 01/12/2024
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