Customer Service Representative
6 months ago
**Car Rental Company Recruitment: Customer Service Representative**
**Responsibilities**:
1. **Pre-Sales Service**:
- Greet and assist customers, providing professional consultation.
- Facilitate customers through the car rental process.
2. **During Sales Service**:
- Follow up on the rental process to ensure a smooth experience.
- Coordinate to ensure timely delivery of the car to the customer.
3. **After-Sales Service**:
- Maintain customer relationships, ensuring customer satisfaction.
- Achieve customer renewals and increase customer loyalty.
- Encourage customer referrals to expand the client base.
**Requirements**:
- Excellent communication skills and customer service orientation.
- Ability to effectively address customer issues and provide satisfactory solutions.
- Team player, able to work efficiently in a fast-paced environment.
- Previous experience in customer service or the car rental industry is preferred.
**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months
**Salary**: AED3,500.00 - AED4,500.00 per month
Ability to commute/relocate:
- Internet City: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Can you describe the job posting again?
- You have encountered an emotionally charged customer who is dissatisfied with a service and exhibits significant frustration and anger during communication. How would you calm this customer and address their issue? Also, how would you manage your own emotions under such high-pressure circumstances?
- Imagine you are leading a team for an upcoming new product launch. Just before the launch, you discover a minor issue that could affect customer experience. Fixing it would delay the launch, but not fixing it might impact the product's reputation. What would you do? Please explain your decision-making process.
- A customer rents a car at a rate of $20 per day. If the customer rents the car for more than 7 consecutive days, they receive a 10% discount on the total rental cost. How much would a customer pay for renting the car for 12 days?
**Experience**:
- customer service: 1 year (preferred)
**Location**:
- Internet City (preferred)
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