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Customer Service Representative

4 weeks ago

Media City, United Arab Emirates MAKAN Furniture Full time

MAKAN is a dynamic start-up on a mission to disrupt the furniture industry. We are a new furniture rental service that rents upscale furniture in the UAE. We also sell Custom Made Curtains and Roller Blinds through our sister company Kurtains.

The company is growing very fast and we are looking for a Customer Success Specialist to join our team and help us build the future of the furniture industry. The Customer Success Specialist is the face of the company and will focus on providing a high-class service to all customers.

**What will you do at MAKAN?**

**1. Customer Interaction**
- Keep CRM and internal database up to date with detailed notes
- Assist in troubleshooting daily operations with the operations team
- Reach out to customers for promotional offers and discounts

**2. Product & Service Knowledge**
- Become an expert in our product selection to help customers pick their items and design their space
- Learn and deeply understand the Feather service and operations
- Regularly review the characteristics of our products / service

**3. Customer Success and Feedback**
- Track commonly asked questions, concerns, and customer feedback to drive product improvements
- Maintain our manual of Frequently Asked Questions
- Collaborate with the various MAKAN teams to enhance customer experience across their MAKAN journey

**Knowledge, skills, and experience required**
- Min 2 years of experience & passion in customer service
- Great communication and interpersonal skills (English)
- Ability to organize, prioritize, multitask, be flexible and meet deadlines
- Basic computer skills including spreadsheets.
- Ability and passion for talking to people and a drive for customer satisfaction
- Ability to stay positive, flexible, and solution-oriented in challenging situations
- Comfort navigating ambiguity and working in a startup environment
- A calm demeanor paired with a kind approach to communication

**Benefits**
- An innovative and collaborative culture
- Flexible vacation and paid time off
- Hybrid work set-up Office/Home
- Fast career evolution

**Salary**: AED3,000.00 - AED4,500.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service Representative: 1 year (preferred)