Head of Training Call Centre

3 months ago


Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time

**Job Description: Head of Training - Call Center**

**Note**:This is a 6 working day job.

**Overview**:
**Responsibilities**:
**Training Sales Process**:

- Develop and deliver effective training programs focused on sales techniques, customer engagement, and closing strategies.
- Continuously assess and update the sales training curriculum to ensure it aligns with current market trends and company goals.

**Training Manuals and Materials**:

- Create, maintain, and improve training manuals, guides, and other instructional materials.
- Ensure all training materials are up-to-date, relevant, and accessible to the team.

**Mock Calls**:

- Organize and conduct mock calls to simulate real-life customer interactions.
- Provide detailed feedback and coaching to help employees improve their call handling skills.

**Soft Skill Training**:

- Develop and implement training programs focused on enhancing soft skills such as communication, empathy, problem-solving, and time management.
- Ensure that all employees understand the importance of soft skills in delivering exceptional customer service.

**Qualifications**:

- Proven experience in a training leadership role, preferably within a call center environment.
- Strong background in sales training and development.
- Excellent communication and presentation skills.
- Ability to design and implement effective training programs.
- Strong organizational skills and attention to detail.
- Proficiency in using training software and tools.
- Bachelor's degree in Education, Human Resources, Business, or a related field is preferred.



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