Soft Services Manager
8 months ago
Job Responsibilities
The management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets.
- To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the business.
- To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.
- Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate.
- Provide innovations and comparisons to market trends and forecast, advise clients accordingly. - Continued improvement across all aspects of catering and cleaning services through innovation and efficiencies. - Full delivery and execution of Contract Road Map.
- Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs.
- Ensure contract is being delivered in a cost effective way for the client.
- Responsible for departmental budgets in line with baseline parameters
- Proactively manage quality of service and introduce innovations in line with market trends and company initiatives Financial Management
- Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets. - Forecasting and budgeting and preparing month end reports for clients.
- Ensure that all costs and expenditure are within the budgeted levels agreed between the Client. Service Delivery
- Assume full responsibility for management of soft services against contracted scope of works.
- Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
- Planning of site events (Christmas, Religious Festivals and Special Diet needs) - Day to day supervision of the Catering and Janitorial teams.
- Development of a soft services improvement plan for each service.
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