Soft Services Manager

2 weeks ago

Dubai, United Arab Emirates CSG Talent Full time

Job Responsibilities

The management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets.
- To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the business.
- To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.
- Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate.
- Provide innovations and comparisons to market trends and forecast, advise clients accordingly. - Continued improvement across all aspects of catering and cleaning services through innovation and efficiencies. - Full delivery and execution of Contract Road Map.
- Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs.
- Ensure contract is being delivered in a cost effective way for the client.
- Responsible for departmental budgets in line with baseline parameters
- Proactively manage quality of service and introduce innovations in line with market trends and company initiatives Financial Management
- Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets. - Forecasting and budgeting and preparing month end reports for clients.
- Ensure that all costs and expenditure are within the budgeted levels agreed between the Client. Service Delivery
- Assume full responsibility for management of soft services against contracted scope of works.
- Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
- Planning of site events (Christmas, Religious Festivals and Special Diet needs) - Day to day supervision of the Catering and Janitorial teams.
- Development of a soft services improvement plan for each service.

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