Soft Services Administrator
6 months ago
We are seeking a dedicated and organized Soft Services Administrator to join our team, a leading facility management company specializing in providing comprehensive soft services solutions. As a Soft Services Administrator, you will play a crucial role in coordinating and overseeing various non-technical facility services that contribute to the overall well-being and efficiency of our clients' environments.
**Key Responsibilities**:
**Vendor Management and Coordination**:Collaborate with vendors and service providers to ensure the seamless delivery of soft services, including cleaning, janitorial, landscaping, pest control, and waste management.
Monitor vendor performance, conduct regular quality assessments, and address any service-related issues promptly.
**Service Scheduling and Planning**:Develop and maintain schedules for recurring soft services, optimizing resource allocation and ensuring timely service delivery.
Coordinate service requests, prioritize tasks, and allocate resources effectively to meet client requirements.
**Client Communication**:Serve as the primary point of contact for clients regarding soft services, addressing inquiries, concerns, and feedback.
Maintain open lines of communication with clients to ensure their needs and expectations are met.
**Quality Assurance and Compliance**:Implement and monitor quality control measures to ensure soft services meet established standards and client expectations.
Ensure compliance with industry regulations, safety protocols, and company policies.
**Budget Management**:Assist in preparing soft services budgets, tracking expenses, and managing costs within allocated budgets.
Identify opportunities for cost savings while maintaining service quality.
**Reporting and Documentation**:Maintain accurate records of service schedules, vendor agreements, and client communications.
Generate regular reports on service performance, KPIs, and any issues requiring attention.
**Team Coordination and Training**:Supervise and coordinate the activities of soft services staff, ensuring they are properly trained, motivated, and equipped to perform their duties.
Foster a positive work environment and promote teamwork among staff members.
**Continuous Improvement**:Proactively identify areas for process improvement and recommend enhancements to optimize service delivery.
Stay informed about industry trends and best practices in soft services management.
**Qualifications and Skills**:
- Bachelor's degree in Facility Management, Business Administration, or a related field; relevant certifications (e.g., IFMA's Facility Management Professional) are a plus.
- years of experience in facility management, specifically in coordinating and overseeing soft services.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in vendor management and service coordination.
- Ability to prioritize tasks and manage time effectively.
- Budgeting and financial management acumen.
- Knowledge of industry regulations and best practices.
- Leadership and team management abilities.
- Proficiency in using facility management software and tools.
**Salary**: AED4,000.00 - AED5,000.00 per month
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