Soft Services Supervisor

6 months ago


Dubai, United Arab Emirates KEOLIS Full time

The purpose of this position is to develop, coordinate and manage the delivery of cleaning services (including service provider subcontractor performance) in line with the contract deliverables and delivery schedules. This includes the achievement of contractual and internal targets for quality, safety, operations, service reliability and achievement of customer service standards.

**MAIN RESPONSIBILITIES**
- Ensure the delivery of essential site services demonstrating excellent service at all times.
- Monitor third party service provider staff levels as per Keolis-MHI’s contractual requirements.
- Ensure that all areas are adequately services to assure compliance with applicable Service Level Agreements (SLAs).
- Conduct self and joint audits with Service provider representatives, to an agreed timetable and take appropriate action wherever a shortfall in standards is identified.
- Assist in delivering a service which adheres international best practice (e.g. USGB LEED, JCI Accreditation, etc.) and UAE environmental regulations.
- Ensure specialist sub-contractors are compliant with Keolis-MHI’s Code of Conduct, and are
- Providing efficient service in line with SLAs.
- Ensure that all subcontractors comply with relevant policies and procedures.
- Ensure all record keeping and documentation is completed in a systematic and timely manner.
- Ensure that all staff complete their tasks to the standards determined in work schedules and to escalate any on-going issues to the Soft Services Manager where necessary.
- Conduct regular Health & Safety inspections and take corrective action where issues have been raised.
- Ensure that Health & Safety standards are maintained in the department and ensure effective implementation of Health & Safety Policies and Procedures.
- Conduct risk assessments as required in line with company procedure with the support of line manager where necessary.
- Develop safe work instructions where necessary.
- In the absence of the line manager, must communicate with the client as maybe required.
- Undertake any other duties as may be agreed between the line manager and the service providers.
- Ensure that all staff has access to the appropriate resources and equipment to carry out their role.
- Provide flexible cover for the Soft Services Manager when required.

**KEY SKILLS**
- Able to foster good relations with colleagues and other departments and be a good team player.
- Flexibility, excellent attention to detail and ability to identify key issues.
- Able to work under stringent deadlines and high pressure environment to meet deadlines.
- IT skills with full working knowledge of MS Office programs.
- Excellent communication, customer service, leadership and organisational skills.
- Clear communication in English, both verbal and written.
- Computer literacy - Knowledge and use of MS Office Systems, particularly Excel.
- Superior customer service skills, Strong interpersonal skills.
- Issue resolution abilities and decision making abilities.
- Excellent understanding of cleaning processes and monitoring of these processes and adaptable to change.
- Continuous improvement mentality.
- Ability to work in a team as well as independently.
- Flexibility to work on a shift basis 5 from 7 days a week with other team members to ensure a continuous service 24/7.

**EXPERIANCE**
- 3 years minimum experience in a similar role.
- 5 years minimum experience within a soft services department in a facilities management environment

**EDUCATIONAL QUALIFCATION**
- High School Diploma.
- Preferably with BICSc (British Institute of Cleaning Science) or equivalent.



  • Dubai, United Arab Emirates Tasleeh Facility Management Full time

    The Soft Services Supervisor manages and coordinates various non-technical services within a facility, such as cleaning, security, waste management, landscaping, and other customer-focused services. The role involves supervising service providers, ensuring compliance with service level agreements (SLAs), and maintaining high quality and customer satisfaction...


  • Dubai, United Arab Emirates AHC Full time

    _Exciting Opportunity - Soft Services Supervisor - Facility Management Industry_ **Job duties and responsibilities** - Ensuring that the cleaning service provides the highest standards of delivery, always demonstrating excellent service. - Capable of ensuring the specialist sub - contractors are compliant with the company’s code of conduct and provide...


  • Dubai, United Arab Emirates SMS GROUP OF COMPANIES Full time

    **Key Job Responsibilities** - To ensure the Cleaning Service provides the highest standards of delivery demonstrating excellent service at all times. - To ensure that all areas within sphere of control are adequately staffed and that staff are proactively supervised in the undertaking of their duties. - To ensure that all staff have access to the...


  • Dubai, United Arab Emirates HR International FZE Full time

    Urgently Hiring for **Dammam - Saudi Arabia** ! **Soft Service Supervisor required for a Facility Management Company in Dammam, KSA.** **5 - 7 years related experience as a Soft Service Supervisor in Maintenance or Facility Management company.** **Good English Communication!** **No: of Vacancies: 50** **Salary: Up To 3000 SAR / Month + Food +...


  • Dubai, United Arab Emirates AYCA Global Facilities Management LLC Full time

    Job Location - Dubai Salary - AED 2200 + Accommodation + Transportation + Kitchen facility Working Hours - 10 hours **Job Requirement**: - High School / Diploma/ Graduate - Must have3+ years of similar experience in UAE in the facilities management industry. - Must have extensive knowledge of various Glass cleaning techniques, equipment, and materials. -...


  • Dubai, United Arab Emirates A Leading Holding Company In UAE Full time

    The Role Our client is an establish integrated facilities management service provider, they have an established Dubai operation and are currently seeking a Soft Services Manager to join their team. The role is to based in the Bur Dubai area of Dubai, UAE. Responsibilities: - The Soft Services Manager will oversee the day-to-day operation of the team - They...

  • Soft Services Manager

    3 months ago


    Dubai, United Arab Emirates KEOLIS Full time

    The purpose of this position is to manage the implementation and operations of procedures in order to facilitate the subcontractor to lead and support a number of Housekeeping teams, provide a safe, well maintained and clean environment within the premises of the Dubai Metro in line with the Concession Agreement (KPI’s). Support Senior Soft Services...


  • Dubai, United Arab Emirates Clean Way Management Services Full time

    **Facilities Management** **Supervisor - SOFT SERVICES** **Proven experienced in a well - known Facility Management Services / SOFT SERVICES** **Job Summary**: The Facilities Management Supervisor is responsible for overseeing cleaning staff and ensuring that all cleaning tasks are completed according to the highest standards. This role involves...

  • Cleaning Supervisor

    6 months ago


    Dubai, United Arab Emirates Star Services LLC Full time

    We are looking for a Cleaning Supervisor as per the below requirement: - Proven experience in facility management (soft services) or a related field. - Develop and implement training programs for new and existing cleaning staff. - Train employees on proper cleaning techniques, product usage, and safety procedures. - Identify training needs and opportunities...

  • Soft Services Manager

    6 months ago


    Dubai, United Arab Emirates CSG Talent Full time

    **Are you a passionate and results-oriented Soft Services professional seeking a dynamic career move?** We are looking for a talented Soft Services Manager to join a leading Property Management company in Dubai! **In this role, you will**: - Oversee and manage the delivery of high-quality soft services across multiple client projects. - Focus on...


  • Dubai, United Arab Emirates Bright Environment LLC Full time

    Job description We are looking for a **Soft Service Supervisor experienced in EO & Palace Cleaning works** in which his key role will have a significant impact on the image and reputation of the company. The role will cover Security, Cleaning, Pest Control, Concierge, and any other non-technical activities delivered as part of the service offering. Also to...


  • Dubai, United Arab Emirates Talent Pal Full time

    Job description We are looking for a **Soft Service Supervisor experienced in EO & Palace Cleaning works** in which his key role will have a significant impact on the image and reputation of the company. The role will cover Security, Cleaning, Pest Control, Concierge, and any other non-technical activities delivered as part of the service offering. Also to...


  • Dubai, United Arab Emirates HR International FZE Full time

    Job Title: Soft Service Manager Requirement: Must have minimum 7 year of experience in Operation, Maintenance and Facility Management. Good English and communication skills Pay: AED8,000.00 - AED10,000.00 per month


  • Dubai, United Arab Emirates ifm facility management Full time

    Job Requirements: - Should have good communication skills. - Should be BICSc certified (P BICSc). - Should have experience in Managing Residential/Commercial/Infrastructure sites. - Should be capable in doing documentation related to Soft services. - Should have experience in Managing Pest control, Waste Management, Landscaping, Facade cleaning. - Should...


  • Dubai, United Arab Emirates Eco Pure Technical Services Full time

    At least 4-5 years’ overall experience. - Must have at least 2-3 years’ of UAE Soft services experience related to his field. - Must have the knowledge working in Facility Management, Residential management Company. - Must have strong skills in their work, and NOT as an assistant only. - Must be professional especially in their field and has the ability...

  • Soft Service

    3 months ago


    Dubai, United Arab Emirates Excellerate Services LLC Full time

    We are seeking for highly motivated, energetic and well experienced SOFT SERVICE - Bidding executive. **Responsibilities**: 1. Actively Seek new business opportunities through cold calls and networking. 2. Acting as the Point of contract between client and company for any sales related enquiries. 3. Understanding of UAE market, trends and client...

  • Soft Services Manager

    8 months ago


    Dubai, United Arab Emirates CSG Talent Full time

    Job Responsibilities The management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets. - To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the business. - To be accountable for excellent service delivery within the...

  • Soft Services Officer

    6 months ago


    Dubai, United Arab Emirates EIFM-CALIBER Full time

    1. To handle the marketing and contract process for soft services. 2. Dealing, arranging and treating the client for required soft services. 3. Site audit and survey of new locations for soft services. 5. Act as a training lead 6. Handle all the planning and organizing 7. Follow up the invoices and collect payments from clients 8. Analyze and evaluate...


  • Dubai, United Arab Emirates Excellerate Services LLC Full time

    We are looking for an Facility Manager to manage and take overall responsibility and accountability for the operational activity of Facility Management - Soft services. To plan, implement and continuously monitor all service streams; ensuring services are cost-effectively delivered robustly, to the level of quality required, and always in a timely and...


  • Dubai, United Arab Emirates Infinity Strata Full time

    We are seeking a dedicated and organized Soft Services Administrator to join our team, a leading facility management company specializing in providing comprehensive soft services solutions. As a Soft Services Administrator, you will play a crucial role in coordinating and overseeing various non-technical facility services that contribute to the overall...