Soft Service Supervisor

6 months ago


Dubai, United Arab Emirates SMS GROUP OF COMPANIES Full time

**Key Job Responsibilities**
- To ensure the Cleaning Service provides the highest standards of delivery demonstrating excellent service at all times.
- To ensure that all areas within sphere of control are adequately staffed and that staff are proactively supervised in the undertaking of their duties.
- To ensure that all staff have access to the appropriate resources and equipment to carry out their role.
- To ensure that all staff completes their tasks to the standards determined in work schedules and to escalate any on-going issues to the Soft Services Manager as necessary.
- To monitor and record sickness and absence for Team Leaders, undertaking return to work interviews with staff following periods of sickness or absence.
- To carry out cleaning standard self and joint audits with client representatives, to an agreed timetable and take appropriate action where a shortfall in standards is identified.
- To carry out job training and or assessment of staff where this is appropriate and necessary to support the trainer.

**Requirements**:
Recognized supervisory training or equivalent
Requires knowledge of Cleaning Methods & working practices, and Health & Safety requirements
Ac cleaning and soft furniture and deep cleaning experience mandatory
Familiar with cleaning machines
Computer literate an advantage.

UAE Driving License

Good Communication skills
Good Customer Care skills
People person /leadership skills
Good organizer/time management

**Experience**
Minimum 2 year experience in similar role

Pay: AED2,500.00 - AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Soft Services supervisor: 2 years (preferred)

License/Certification:

- Driving License (preferred)



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