Customer Service

2 days ago


Sharjah, United Arab Emirates Al Madina Agencies & Services Full time

Responsibilities
- Understanding the client's needs and requirements.
- Knowledge in drawings, design and construction projects
- Asking personal details from the clients.
- Identifying client’s concerns and queries.
- Explaining products and services offered by the company.
- Taking orders from the clients.
- Processing bills and payments.
- Resolving any complaints and issues.
- Offering excellent customer service and ensuring customer satisfaction.
- Maintaining a detailed record of the client's complaints.
- Assisting in hiring and training new employees.
- Performing some managerial tasks as and when required.
- Maintaining a healthy relationship with the clients.
- Maintaining customer database for future reference.
- Providing effective assistance during high-volume calls.
- Adhering to all the rules and regulations of the company.
- Staying up to date with the latest trends in the customer service industry.

**Requirements**:

- Proven work experience as a Customer Service in Engineering Consultant, a similar position in a Customer Service department.
- Excellent verbal and written communication skills.
- Good data entry skills.
- Exceptional decision-making abilities.
- Ability to meet deadlines.
- Proficiency in Microsoft Office Tools.
- Excellent ability to manage multiple tasks simultaneously.
- Good interpersonal and time management skills.
- Ability to handle different personalities.
- Outstanding organizational skills.
- Ability to deliver excellent customer service.
- Good problem-solving abilities.
- Working in a team environment or independently.
- Hardworking and passionate individual.
- Knowledge in Arabic and English

Application Question(s):

- Knowledge in drawing, design and construct projects

**Experience**:

- customer service: 2 years (preferred)


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