IT Support Coordinator
6 months ago
Imperium Software Technology is looking for an IT Support Coordinator for our organization. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
**Responsibilities**
- Manage incoming mails and phone calls.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions.
- Follow communication procedures, guidelines and policies
- Good interpersonal skills and the ability to work with technical and non-technical personnel.
- Perform as an intermediary in between customers and technical team for problem solving.
- If any complaints arise from customer side, resolve as soon as possible and keep in touch with them for the further feedback.
**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Bachelor’s degree in Computer Science or any other related course.
- Familiarity with CRM systems and practices
- Excellent organizational skills, interpersonal skills, verbal and written communication skills.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- **Should have husband visa**
**Salary**: AED2,500.00 - AED3,000.00 per month
-
IT Support
6 months ago
Dubai, United Arab Emirates IT Corner Full time**Job description** Our company is looking for IT Support with the following skills; Based in Abu Dhabi - Experience minimum 5 years of computers and end users support ex. Desktops/Laptops/Telephone system/Network) - Experience in deploying and maintaining Windows Server - Presentable with good English command - Reporting Skills - Self-Managed and...
-
IT Support
3 months ago
Dubai, United Arab Emirates IT DUBAI Full timeMicrosoft Office 365, Intune Setup, Azure AD & Configuration Advanced knowledge of Microsoft Office 365 (Management & Administration) Server Administrator, Backup Management Different types of Outlook configuration and troubleshoot Knowledge, DNS management Knowledge Advance Knowledge of Servers, backup & Storage Advanced knowledge on Firewalls &...
-
IT Support
6 months ago
Dubai, United Arab Emirates IT DUBAI Full timeDifferent types of Outlook configuration and troubleshoot Knowledge, DNS management Knowledge Advance Knowledge of Servers, backup & Storage Advanced knowledge on Firewalls & Network Switches PABX & CCTV knowledge Advanced knowledge of Windows Client's OS / PCs / Laptops Wireless & Routers and Firewalls (Fortinet, SonicWALL etc) Microsoft Office &...
-
Sales Coordinator
6 months ago
Dubai, United Arab Emirates GS IT Full time**Job description** GS IT is a Dubai-based IT solution providers. We are looking for a competent IT Sales Coordinator who has a winning attitude and a passion to succeed. JOB RESPONISIBILITIES - Sourcing new sales opportunities through inbound lead follow - Continuously expand knowledge of respective Technology and solutions & always deliver exceptional...
-
IT Sales Coordinator
6 months ago
Dubai, United Arab Emirates GS IT Full time**Job description** GS IT is a Dubai-based IT solution providers. We are looking for a competent IT Sales Coordinator who has a winning attitude and a passion to succeed. JOB RESPONISIBILITIES - Sourcing new sales opportunities through inbound lead follow - Continuously expand knowledge of respective Technology and solutions & always deliver exceptional...
-
IT Sales Coordinator
6 months ago
Dubai, United Arab Emirates GS IT Full time**Job description** GS IT is a Dubai-based IT solution providers. We are looking for a competent IT Sales Coordinator who has a winning attitude and a passion to succeed. JOB RESPONISIBILITIES - Sourcing new sales opportunities through inbound lead follow - Continuously expand knowledge of respective Technology and solutions & always deliver exceptional...
-
Web Coordinator
6 months ago
Dubai, United Arab Emirates GS IT Full time**WEB COORDINATOR** **About Us** Global Surf, a Dubai-based digital agency, specializes in crafting exceptional websites and brand identities. Our mission is to enhance our clients' digital presence by creating engaging, customer[1]focused digital spaces informed by extensive research. **Job Summary**: We are looking for a proactive and detail-oriented...
-
Dynamic Nav Support Agent
6 months ago
Dubai, United Arab Emirates Quality Point IT Consultancy Full time**Microsoft Dynamic Nav / LS Retails Support Agent** The Microsoft Dynamics NAV Support Agent will be the main point of contact for all inquiries and requests related to Navision Software by the client. They will also support and train users on various Dynamics NAV functional areas. **Responsibilities**: - Collaborate with developers, finance, quality...
-
Sales Support Coordinator
6 months ago
Dubai, United Arab Emirates FAMFOOD Full time**Role Description** This is a full-time Sales Support Coordinator role located in Dubai, United Arab Emirates. The Sales Support Coordinator will be responsible for assisting the sales team in managing customer accounts, coordinating sales activities, and providing administrative support. The role involves maintaining customer databases, preparing sales...
-
Sales Support Coordinator
1 month ago
Dubai, United Arab Emirates FAMFOOD Full time**Role Description** This is a full-time Sales Support Coordinator role located in Dubai, United Arab Emirates. The Sales Support Coordinator will be responsible for assisting the sales team in managing customer accounts, coordinating sales activities, and providing administrative support. The role involves maintaining customer databases, preparing sales...
-
Sales Support Coordinator
2 months ago
Dubai, United Arab Emirates EN LIGHT ELECTRICAL LIGHTING L.L.C. Full time**Location**: Dubai, United Arab Emirates **Job Summary**: The Sales Support Coordinator in the LED lighting industry for the UAE is responsible for providing comprehensive administrative support to the sales team, ensuring the efficient execution of sales processes, and maintaining excellent communication. This role involves coordination, documentation...
-
Sales Support Coordinator
7 days ago
Dubai, United Arab Emirates EN LIGHT ELECTRICAL LIGHTING L.L.C. Full time**Location**: Dubai, United Arab Emirates **Job Summary**: The Sales Support Coordinator is responsible for providing comprehensive administrative support to the sales team in KSA, ensuring the efficient execution of sales processes, and maintaining excellent communication. This role involves coordination, documentation management, and proactive assistance...
-
Storekeeper Support Coordinator
1 month ago
Dubai, United Arab Emirates FAMFOOD Full timeJob Summary: The Storekeeper cum Support Coordinator is essential in managing inventory, supporting sales activities, and ensuring efficient operations within our food and beverage distribution company. This role combines the responsibilities of inventory management with the coordination of sales support functions to enhance customer satisfaction and...
-
Project Coordinator
6 months ago
Dubai, United Arab Emirates Meridian IT Solutions Full timeSupport in defining project requirements and planning project lifecycle deployment - Overall coordination of project management activities, resources and information - Performs team assessments and evaluations - Monitoring the daily progress of projects - Providing detailed updates to project managers or other stakeholders - Ensuring team members have the...
-
Desktop Support Coordinator
6 months ago
Dubai, United Arab Emirates Abdul Wahed Bin Shabib Real Estate Full timeDubai based group of companies urgently require DESKTOP SUPPORT COORDINATOR. UAE experience **minimum of 2 years**. Bachelors of Engineering or Computer Science Diploma holder. Proven **experience of coordinating** in IT Team with Desktop support Engineers. **Benefits**: Attractive Salary + Company Accommodation + Medical Insurance **Salary**:...
-
Business Support Coordinator
6 months ago
Dubai, United Arab Emirates TE Connectivity Full time***: The Business support provides Receptionist / Admin / IT / Finance support at Dubai office for our UAE entities and relevant support for KSA entities, ensuring effective time management, communication, and coordination of activities. The Assistant serves as a key point of contact for internal and external stakeholders, managing relationships with...
-
Support Operations Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates InTalent Asia Full timeWe are seeking a highly organized and detail-oriented Support Operations Coordinator to join our team in Dubai, UAE.About the RoleThis is an exciting opportunity for someone with experience in operations support or administration to take their career to new heights. As a Support Operations Coordinator, you will play a vital role in ensuring efficient...
-
Mobilization Coordinator
6 months ago
Dubai, United Arab Emirates CONSIDER IT DONE Full timeA young but very ambitious company is looking to expand their team of mobilization coordinators. We are looking for people with 2-5 years experience in hr, document control, similar roles in insurance, banking and other industries with good communication skills, multitasking, attention to detail and good team player. The job duties are as follows: **-...
-
Market Support Coordinator
7 days ago
Dubai, United Arab Emirates UD Trucks Full time**Market Support Coordinator** **Department : SPOL Over seas (BP12A20)** **Job Overview** UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. The Market Support Coordinator will be part of our Customer Service Centre team, which manages a broad range of activities, including supplier management,...
-
IT Support Coordinator
6 months ago
Dubai, United Arab Emirates Emirates Taslle Group Of Company Full time**Duties & Responsibilities**: - Triage incoming support requests to our platform, enforcing process compliance and appropriate ticket prioritization - Provide technical support on and solve routine issues promptly per the department’s Service Level Agreement - Document solutions for recurring requests and issues, including internal department and...