Dynamic Nav Support Agent

6 days ago

Dubai, United Arab Emirates Quality Point IT Consultancy Full time

**Microsoft Dynamic Nav / LS Retails Support Agent**
The Microsoft Dynamics NAV Support Agent will be the main point of contact for all inquiries and requests related to Navision Software by the client. They will also support and train users on various Dynamics NAV functional areas.

**Responsibilities**:

- Collaborate with developers, finance, quality control, production, production support, Information Technology and others as required to provide technical direction on systems analysis, gathering of requirements, design, development, testing, debugging and deployment of new functionalities and features in NAV.
- Communicate new features and enhancements in NAV to appropriate management and clients.
- Facilitate documentation of technical requirements, software design sessions, process workflow definitions and systems architectural reviews as well as implement necessary change control procedures.
- Education and Experience: 4-year college degree in a related field with a minimum of Two
- years Microsoft Dynamics NAV experience. Prior experience with other ERP systems is also considered a plus.
- Manage securities and permissions within NAV.
- Troubleshoot and coordinate with consultants/Developers as needed to resolve issues.
- Ensure the timely and effective delivery of planned solutions into ongoing daily activities.
- Assist with the design and functionality of various reporting in NAV.
- Coordinate and facilitate all user training.
- Language Ability: Employees should be able to read and understand at a highly technical and proficient level. The employee follows instructions, both verbal and written, and communicates effectively with supervisors and fellow employees.
- Computer and Technical Skills: Employees can use the equipment and software required to accomplish the responsibilities of the position.
- Ability to effect change in a positive environment. Must be able to provide constructive arguments and sound just as it pertains to technical requirements.
- Ability to initiate and complete reports in a timely manner.
- Ability to work independently with little direction in a fast-paced environment.
- Demonstrated skills utilizing project management tools, methodologies. Ability to meet stated deadlines, while managing multiple projects and activities.
- Experience in a manufacturing environment, processes, systems and terminology preferred.

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