Operations Manager
4 weeks ago
Key Responsibilities
- **Operations Management**: Oversee the entire air and land freight operations, ensuring timely, efficient, and safe transport of goods within the UAE and international destinations.
- **Team Leadership**: Lead, mentor, and manage the operations team, including logistics coordinators, warehouse staff, and drivers, fostering a high-performance culture.
- **Process Optimization**: Analyze and optimize current processes, implement best practices, and drive continuous improvement initiatives to enhance operational efficiency.
- **Budgeting and Cost Control**: Develop and manage budgets, control operational costs, negotiate rates with carriers, and maintain profit margins.
- **Customer Service**: Maintain high levels of customer satisfaction by ensuring effective communication, tracking shipments, and proactively resolving issues or delays.
- **Compliance and Safety**: Ensure adherence to local and international regulations, including customs regulations, safety standards, and documentation requirements.
- **Vendor and Carrier Management**: Build and maintain strong relationships with carriers, service providers, and other key vendors to negotiate rates, contracts, and service agreements.
- **Performance Monitoring**: Set KPIs for operational efficiency, monitor performance, and prepare regular reports on operational metrics, including delivery timelines, cost efficiency, and customer satisfaction.
Qualifications and Skills
- **Education**: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field; a Master’s degree or industry certifications (e.g., APICS, CSCMP) is a plus.
- **Experience**: Minimum of 5-7 years of experience in freight forwarding, logistics, or supply chain management, with at least 3 years in a managerial role within air and/or land freight operations.
- **Technical Skills**: Proficiency in logistics software and ERP systems; strong knowledge of customs regulations, transportation laws, and safety standards.
- **Leadership Skills**: Proven track record in team management, motivation, and performance improvement.
- **Analytical Skills**: Strong analytical skills for process optimization, budgeting, and cost control.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to effectively interact with internal teams, vendors, and clients.
- **Language Skills**: Proficiency in English; knowledge of Arabic is an advantage
Pay: AED12,000.00 - AED14,000.00 per month
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