Operations Manager
3 months ago
**Job Title**: Operations Manager
**Company**: UMMI Technologies FZ-LLC
**Location**: Dubai, UAE
**Reports to**: CEO
**About UMMI**:
UMMI Technologies is a leading provider of vending and robotic kiosk solutions in the UAE, specializing in innovative beverage and food vending machines. We are focused on enhancing customer experiences through cutting-edge technologies and efficient operations.
**Job Overview**:
The Operations Manager will oversee the day-to-day operations of UMMI Technologies, ensuring efficient management of resources, processes, and personnel to meet the company’s strategic goals. This role involves overseeing the deployment and maintenance of vending machines, managing supply chain logistics, and ensuring seamless customer service and operational performance.
**Key Responsibilities**:
- **Oversee Daily Operations**: Manage all operational aspects, including the deployment, maintenance, and servicing of UMMI's vending machines across various locations.
- **Logistics and Supply Chain Management**: Coordinate the procurement, warehousing, and delivery of products and supplies to ensure continuous machine operation.
- **Team Leadership**: Supervise and manage the operations team, including technicians, drivers, and support staff.
- **Customer Service**: Ensure timely response to customer inquiries, complaints, and feedback, maintaining a high level of service and satisfaction.
- **Process Improvement**: Identify and implement operational improvements to enhance efficiency, reduce costs, and improve the customer experience.
- **Budget Management**: Assist in planning and monitoring budgets for operations, ensuring cost-effectiveness and adherence to financial objectives.
- **Reporting**: Provide regular reports to the CEO on operational performance, issues, and improvements.
**Qualifications**:
- Experience in operations management, preferably in vending, FMCG, or tech-related fields.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of logistics, supply chain management, and vendor relations.
- Proficiency in MS Office and operations management software.
- Strong communication and interpersonal skills.
**Preferred**:
- Experience working with IoT devices or vending machines.
- Familiarity with the UAE market.
**What We Offer**:
- Competitive salary package
- Opportunity to work in a fast-growing, innovative tech company
- Collaborative and dynamic work environment
- Growth opportunities
- Supportive work environment
Pay: AED4,000.00 - AED6,500.00 per month
Application Deadline: 20/09/2024
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