Contact Center Representative

5 months ago


Dubai, United Arab Emirates The Visa Services Full time

**Responsibilities**:

- _Handle Inbound Calls:_ Respond to incoming calls from clients, addressing their visa-related inquiries, concerns, and requests with empathy and professionalism.
- _Provide Excellent Customer Service:_ Strive to exceed customer expectations by delivering exceptional service and ensuring a positive customer experience at every touchpoint.

**Requirements**:

- Fluency in English and Russian is mandatory.
- Previous related experience as a contact center manager is preferred.
- _Excellent Communication Skills: _Clear and effective verbal communication, active listening, and professional phone etiquette are essential.
- _Customer-Focused Attitude:_ A strong passion for helping others and a genuine desire to assist clients in achieving their visa goals.

**Salary**: From AED6,000.00 per month

**Experience**:

- customer service: 1 year (preferred)
- call center or contact representative: 1 year (preferred)

**Language**:

- English (preferred)
- Russian (preferred)



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