Contact Center Representative
7 months ago
**Responsibilities**:
- _Handle Inbound Calls:_ Respond to incoming calls from clients, addressing their visa-related inquiries, concerns, and requests with empathy and professionalism.
- _Provide Excellent Customer Service:_ Strive to exceed customer expectations by delivering exceptional service and ensuring a positive customer experience at every touchpoint.
**Requirements**:
- Fluency in English and Russian is mandatory.
- Previous related experience as a contact center manager is preferred.
- _Excellent Communication Skills: _Clear and effective verbal communication, active listening, and professional phone etiquette are essential.
- _Customer-Focused Attitude:_ A strong passion for helping others and a genuine desire to assist clients in achieving their visa goals.
**Salary**: From AED6,000.00 per month
**Experience**:
- customer service: 1 year (preferred)
- call center or contact representative: 1 year (preferred)
**Language**:
- English (preferred)
- Russian (preferred)
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