Head of Customer Success
2 days ago
**ABOUT THIS ROLE**
As Kaddra’s Head of Customer Success based in UAE you are Kaddra’s product specialist across the suite of offerings. You are responsible for managing the Customer Success team for Asia, UK and France including the KPIs and targets of the Customer Success team. In addition, you are responsible for supporting the sales team and customer for product related issues.
**YOUR ROLE WILL INCLUDE**
- Owning the onboarding process for new customers from day one until go-live.
- Customer account management including being the voice of the customer, and advocating to the Sales and Product teams to ensure the needs of customers are met.
- Representing the customer's viewpoint in the product roadmap and feature definition
- Strengthening and growing client relationships including upselling new solutions and increasing revenue from the existing services, and proactively managing churn.
- Ensuring customer facing documentation is kept up to date and relevant and creating and implementing processes and programs.
- Conducting surveys to gauge customer satisfaction.
- Managing day-to-day communication with accounts, and act as a trusted point of contact for business discussions.
- Identifying common customer challenges and actively suggesting better solutions.
- Maintaining high levels of customer engagement and satisfaction with a focus on customer loyalty.
- Developing metrics for defining the success of an on-boarding plan, and reviewing progress during quarterly meetings.
- Meeting with customers virtually to discover and understand their needs.
- Coaching customers to be product experts and provide training to their teams.
- Partnering with marketing to create opportunities for customer references and case studies.
- Developing metrics for defining the success of an on-boarding plan and reviewing progress during quarterly meetings.
- Manage monthly billing invoice to customers through Changebee account
- Supervise and manage junior team members
**Requirements**:
- Experience working in a customer success or client facing role in a SaaS start-up environment.
- Highly process orientated and the ability to design and implement process efficiencies for internal and external needs.
- Team leadership experience and the ability to hire and mentor customer success executives.
- Excellent stakeholder management skills.
In a startup environment, we build amazing tech, have plenty of flexibility and you can truly make a difference in the company’s growth. You will have endless opportunities to grow and become a leader in the SaaS sector in Asia, UK, UAE, France and beyond.
**Benefits**
PERKS & BENEFITS
- This is a fully remote role with work from home allowances.
- Paid Annual Leave, Marriage & Compassionate leave.
- Health Care benefits.
- Salary comensurate with expereince
-
Head of Customer Success
3 hours ago
Dubai, United Arab Emirates McGraw Hill LLC. Full timeOverview: **The job you have been looking for!** The work we do at McGraw Hill is work that matters. We are collectively designing content that will build the future of education. Play your part and come and join us as our new **Head of Customer Success** and experience a sense of fulfilment that will inspire you to even greater heights. **How can you...
-
Head of Customer Success
7 months ago
Dubai, United Arab Emirates Nathan & Nathan Human Resources Full timeOur client is a leading SaaS platform based in Paris, specializing in legal tech and government projects. Our innovative solutions serve clients across the globe, and we are currently seeking a dynamic Head of Customer Success for the MEA region. **Responsibilities**: - ** Team Management**:Lead and manage the Customer Success team, ensuring their...
-
Head of Customer Success
7 months ago
Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time**Requirements**: - Possess a minimum of **10 years of Customer Success management experience in a multi-cultural environment.**: - Fluent in English and Arabic; proficiency in French is advantageous. - Possess deep knowledge of the Gulf market and customer base. - Comfortably collaborate with an international team of diverse backgrounds and experiences. -...
-
Customer Success Manager
2 months ago
Dubai, United Arab Emirates MongoDB Full time**The role**: We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with...
-
Customer Success
4 days ago
Dubai, United Arab Emirates Kinetic Full timeA leading Medical Devices company is actively recruiting a **Customer Success** to be based in **Dubai**, **UAE.** **Key aspects of the role include**: - Responsible for account management - Maintaining and building relationships with customers - Onboarding new customers - Maximizing customer satisfaction and success - Establishing customer service...
-
Customer Success Lead Mea
7 months ago
Dubai, United Arab Emirates Nathan HR Human Resources Full timeOur client is pioneering provider of SaaS solutions revolutionizing legal department processes. We are seeking a **Customer Success Lead MEA (Saas)** to join their dynamic team in Dubai. The role entails **leading a local team to achieve objectives in upselling, cross-selling, and churn reduction while maintaining the highest service quality standards. **As...
-
Customer Success Manager
1 week ago
Dubai, United Arab Emirates Reivernet Group of Companies Full time**About Reivernet Group of Companies** The Reivernet Group of Companies is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Stella (Bright Star), RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks. Reivernet has over 20 years’...
-
Customer Success Manager
7 months ago
Dubai, United Arab Emirates Mayfair Partners Full timeWork closely with the marketing department and the Global Head of Business Development to deliver global sales and customer support KPIs across each of our regional presences in Africa, Asia, LATAM and MENA. **Experience and Qualifications (DO NOT APPLY WITHOUT 3 YEARS MINIMUM EXPERIENCE FROM THE FOREX CFD SPACE)** - Minimum 3-5 years of experience in...
-
Customer Success Manager
2 weeks ago
Dubai, United Arab Emirates Kpler Full timeAt Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly...
-
Head Chef
4 weeks ago
Dubai, United Arab Emirates Success Hospitality Group Full timeA Head Chef with expertise in Uzbek and Russian cuisine would have a diverse and exciting set of responsibilities. These cuisines are rich in history and flavor, so the Head Chef would be expected to combine traditional techniques with modern approaches while maintaining high culinary standards. Here’s a breakdown of the key responsibilities: Pay:...
-
Customer Success Executive
7 months ago
Dubai, United Arab Emirates Winnow Full time**About us** Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion...
-
Customer Success Manager
3 hours ago
Dubai, United Arab Emirates Kinetic Full timeA leading Medical Devices company is actively recruiting a **Customer Success** **Manager** to be based in **Dubai**, **UAE.** **Key aspects of the role include**: - Responsible for account management - Maintaining and building relationships with customers - Onboarding new customers - Maximizing customer satisfaction and success - Establishing customer...
-
Customer Success Manager
7 months ago
Dubai, United Arab Emirates Clarivate Full timeWe are looking for a **_Customer Success Manager_** join our global Customer Success team! The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...
-
Customer Success Associate
7 months ago
Dubai, United Arab Emirates Knowledge Planet Group powered by Physics Wallah Full time**Job Summary**: We are seeking a motivated and customer-focused individual to join our dynamic team as a Customer Success Associate at our Edtech firm. As a Customer Success Associate, you will play a pivotal role in ensuring our students and parents have a seamless and successful experience with our educational products and services. Your primary focus...
-
Manager of Customer Success
5 days ago
Dubai, United Arab Emirates Sana Commerce Full timeCustomer Success United Arab Emirates, Dubai Loes Leeuwenkamp Corporate Recruiter - EMEA/APAC - At Sana Commerce, we are committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths._ **Your job** Customer-centricity is one of our top priorities for the coming years and we need you on board to achieve...
-
Customer Success Manager
7 months ago
Dubai, United Arab Emirates NetApp Full time**If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...
-
Customer Success Manager- Dubai
1 week ago
Dubai, United Arab Emirates Builder.ai - What would you Build? Full time**About us** Innovation is fuelled by the power of possibilities. A few years ago, it was virtually impossible to innovate because building software needed a degree, it was simply too expensive, too complex, too risky and ultimately too inefficient. That’s why only 16% of projects were ever done on budget and 78% failed. We're changing that. We’re...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates Polaris Technology Full time**About Us**: Polaris Technology LLC is a leading provider of cutting-edge ERP software solutions, specializing in the Food & Beverage (F&B) industry. Our innovative software is designed to optimize operations and enhance the profitability of our clients. We are dedicated to delivering outstanding service and ensuring the success of our clients through...
-
Customer Success Manager
18 hours ago
Dubai, United Arab Emirates Turpal Technologies FZCO Full time**Customer Success Manager (Project Manager)** As a SaaS Customer Success team member, you will guide and advise customers, ensuring they launch Turpal successfully. You will work closely with customers to discover their business needs and challenges. This also includes coaching them on the best ways to use Turpal to solve their main pain points. Working...
-
Customer Success Manager
7 months ago
Dubai, United Arab Emirates LogRhythm, Inc. Full timeAs part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...