Sales Support
7 months ago
-Job description
**Sales Support (UAE Nationals Only)
- 0000J4IH**
**Some careers shine brighter than others.**
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
**In this role, you will**:
- The first point of contact within EBS business, effectively managing the support service officer teams by assisting with campaign fulfilment (switchers, MGM, Marhaba, Retention Tool)
- Maximizing the level of referral activities.
- Contribute to the effective training and development of staff under the Job holder’s control.
- To enhance the standards and efficiency of the personal banking.
- Providing information security guidance and advice to a broad range of internal customers. Build high standards of external & internal customer service, efficiency & productivity in line with strategic & operating objectives
- Logging a complaint (CMS) and ensure to resolved with a giving time. Support other cross line businesses within the WPB world such as Jade, Premier, Mortgage, Auto, Wealth. Identifying new business opportunities within the sector and work closely with the EBS team to drive better wallet share
- Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc. FIM and Credit Policy lending guidelines.
- Comply with local regulatory requirements.
- Proactively assist management in identifying and containing the Money Laundering compliance risk through UAR.
- Strictly following and implementing with accuracy of the KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
- Complete all mandatory Compliance training on time and attend the BMLCM trainings.
- Be alert to operational risk losses during the execution of the day to day responsibilities, identify an operational risk loss and report this to manager ensuring that it is reported to their local risk coordinator.
- Adherence to HSBC Sanction Policy contained in the Compliance FIM B.2.19.
- Overall responsibility for the Team’s completion of mandatory training and adherence to AML and Sanctions policies.
- To maintain & enhance the operational standards and efficiency of the Personal Banking segment.
- To contribute to the effective management of customer facilities, input Quality Discrepancy. Increasing awareness amongst customers about remote/ alternative distribution channels requirements
Requirements
**To be successful in the role, you should meet the following requirements**:
**Knowledge / Experience**
- Bachelor’s Degree
- A full understanding of the WPB products (propositions) and services, including the global service standards, and the ability to communicate this effectively to customers
- Knowledge of developing a networking strategy and proven ability to achieve sales targets
- Knowledge of competitor activity and propositions
- Strong understanding of HSBC Group, including cross business awareness
- Strong communications and interpersonal skills
- Strong negotiation skills
- Excellent organizational skills
- Good team player
- Excellent analytical and problem solving skills
- Effective / seamless handover of customer relationships to those with appropriate skills to manage them
- Capacity to inspire trust
- Customer service ethic
**You’ll achieve more at HSBC.**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.
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