Business Support Assistant

3 days ago


UAE, United Arab Emirates World Food Programme Full time

**.**:
**Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.**

**ABOUT WFP**:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world **achieve Zero Hunger** in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP’s operation in the UAE was established in 2001 and has since become a crucial base for global humanitarian operations, supporting the emergency preparedness and fast intervention activities of both WFP and its humanitarian partners. The strategic location of the UAE, world-class logistics infrastructure, supportive host government and access to huge supplier markets makes WFP in the UAE ideally situated to deliver critical aid services to operations around the world.

**WHY WORK AT WFP?**

**SAVING & CHANGING LIVES **❤
- Make a difference the world will notice._
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

**GLOBAL COMMUNITY**:

- Build bridges that unite people across the world._
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

**UNLIMITED POSSIBILITIES**:

- Unlock possibilities you never thought you'd find._
WFP goes anywhere it is needed and does whatever it takes to get the job done.

**LIFE-CHANGING EXPERIENCE**:

- Reach beyond yourself and discover your true potential._
WFP offers the kind of life-changing experiences you’re unlikely find in many other organizations.

**Join us to make a difference**
**Watch this video to know more about us**

**ORGANIZATIONAL CONTEXT**:
At this level, work is carried out under mínimal supervision. Job holders are expected to produce organised and accurate work, undertaking specific business support activities. They may offer guidance on standard practices to more junior staff in their area of work.

**JOB PURPOSE**:
To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.

**JOB TITLE**: Business Support Assistant (Customer Service)

**TYPE OF CONTRACT**: Service Contract (SC)

**JOB LEVEL**: SC 4

**UNIT/DIVISION**: TECF

**DUTY STATION (City, Country)**: Dubai, UAE

**DURATION**: 12 Months with a possibility of extension

**SALARY**: Salary starts from AED 13,710.89 per month plus medical insurance.
- Under the supervision of the Head of Supply chain of the Fast IT and Telecommunications Emergency and Support Team (or delegates), based in Dubai (United Arab Emirates), the incumbent shall have the following duties and responsibilities:
**KEY ACCOUNTABILITIES (not all-inclusive)**:
1/ Customer Satisfaction

Initiate and close sales order processes by:

- Corresponding with all stakeholders /clients;
- Verifying availability of stocks with the warehouse team;
- Preparing quotes based on prices obtained from procurement / vendors / stock;
- Aligning supplier quotations and customer requests by seeking approval from technical experts;
- Proactively following up with clients and suppliers on orders, shipments/ deliveries, requests and any other processes related to the job; update the customer bi - weekly on order status
- Proactively informing clients about order status and challenges, offering solutions;
- Keeping accurate record of order and line item status;
- Keeping accurate records of customer interactions and transactions.

2/ Liaison with Departments
- Proactively liaising with:

- Procurement department for quotations, tendering, follow up on purchase requisitions and purchase orders;
- Technical units and Service Owners for technical specifications, equipment lists;
- Logistics department for shipments and dispatch mechanisms and options;
- Warehouse department for stock availability, codes, and other stock related queries;
- Finance department for payments, funds allocations and other financial information and tasks.3/ Utilization of Enterprise Resources Management (ERP) Systems- Process any activity in the systems required to perform duties, including (but not only) Sales process, Purchase Requisitions, stock verifications and financial transactions.
- Update all the relevant sales process trackers with the necessary information

4/ Perform other related duties as required.

**STANDARD MINIMUM QUALIFICATIONS**:
**Education**:
***Completion of secondary school education. Training in customer service, logistics is desirable.**Experience**:
***At
- ** **least four years of support experience in customer servic



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