Customer Engagement Agent

2 months ago


Dubai, United Arab Emirates KAVAK Full time

Job Information

Date Opened
- 10/11/2024Job Type
- Full timeIndustry
- AutomotiveState/Province
- Dubayy (Dubai)City
- DubaiZip/Postal Code
- 337-1500Country
- United Arab EmiratesAbout Us

**Who WE are?**
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We** **work smart and make things happen,** offering the** **easiest, safest and most transparent experience to buy or sell a car**.

But our journey doesn't stop there: at KAVAK our goal is global Now **our footprint extends to the vibrant GCC region** **as part of our expansion into the Middle East, in the pursuit of our one and only goal**:to transform the automotive market around the world.**

Today we have more than 130 Kavakees on the GCC team and growing, **surrounding ourselves with the best talent** to continue **building the technology, processes, and products** that make us the **number one player in the pre-owned car market**.

Wanna join us on this exciting ride?

What will be your mission?

What will you do?
- Customer Relationship Management :Maintain regular communication with customers post-purchase to ensure satisfaction, gather feedback, and identify areas for improvement.
- Problem Resolution: Serve as the primary point of contact for after-sales inquiries, addressing issues efficiently and working closely with the service team to resolve customer concerns.
- Retention Programs: Develop and manage customer loyalty programs, follow up on service visits, and notify customers of upcoming maintenance needs.
- Data Analysis: Track customer feedback and engagement metrics to provide insights to the marketing and product teams on customer experience improvements.
- Customer Education: Inform customers about product features, maintenance best practices, and new service offerings, promoting vehicle longevity and satisfaction.
- Engagement Campaigns: Coordinate and execute after-sales engagement campaigns, such as service reminders, vehicle trade-in opportunities, and customer appreciation events.
- Cross-Departmental Collaboration: Work with service, sales, and marketing teams to align engagement initiatives and enhance overall customer satisfaction.
- Responsible for receiving inbound customer calls and performing outbound customer calls as per Kavak standards.

**Requirements**:

- What you´ll need

Bachelor’s degree in Business, Marketing, Communication, or a related field (or equivalent experience).

Experience: 2+ years of experience in customer service, automotive after-sales, or customer engagement roles.

**Skills**:

- Strong interpersonal and communication skills
- Customer-centric mindset with problem-solving capabilities
- Proficiency in CRM software and data analysis tools
- Ability to manage multiple tasks and prioritize effectively

Preferred Skills:

- Experience in the automotive industry or a strong interest in automotive products and services.
- Familiarity with after-sales and service processes.

This position is ideal for an enthusiastic, customer-focused professional with a passion for delivering exceptional experiences and enhancing customer loyalty. If you thrive in a fast-paced environment and are motivated to engage and retain customers, we encourage you to apply.

**Benefits**:
**What we offer**
- Health insurance
- Life insurance
- 26 working days of holidays
- Preferential price for retail cars upon completion of probation period
- Working schedule - 6 days/week, 9 hours (including one hour for lunch)
- Compensation: competitive base salary plus attractive incentive scheme based on meeting set monthly KPI's
- Family visa is not provided



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