Customer Engagement and Sales Executive Yoga Studio

7 months ago


Dubai, United Arab Emirates Humlog Full time

Join an exciting startup in the health and wellness industry as the Full-time Customer Engagement & Sales Executive. This role is a dynamic and motivated individual with a passion for customer service, membership sales and proven managerial skills. As Consumer Engagement and Sales executive, you will report into the Studio manager and play a key role in managing the day-to-day operations, customer experience, and overall sales of the studio. Additionally, you will be
responsible for coordinating with third-party vendors, managing inward inventory, and promoting the sales of products and grab-and-go foods at the studio.

Main Responsibilities:
Customer Experience & Front Desk Operations:

- Build and maintain positive relationships with current and potential clients.
- End to end responsibility of the ‘Mind and Body’ (scheduling platform) & Shopify (Consumer profile and

ecommerce platform)
- Responsible for smooth operations of the studio’s class schedules, client cancellations, change requests, and

reservations via phone, message, or walk-ins.

ensuring a high level of customer satisfaction.
- Maintain and share daily reports - Days schedule, occupancy, cancellations, and sales reports to core team.
- Maintain accurate and organized customer profile records and studio paperwork.

Sales and Memberships:

- Promote and sell classes, packages, and retail products for walk-ins as well as online channels.
- Proactively upsell renewals and cross sell packages to existing via online channels and store
- Actively participate in community events or promotional activities to increase brand awareness.
- Drive sales of retail products and grab-and-go foods within the studio.
- Educate clients on the benefits of products and promote special promotions.

Vendor Coordination and
Inventory Management:

- Implement creative ideas to enhance product visibility and sales at the studio.
- Coordinate maintenance and repairs of studio equipment with Active Pilates supplier
- Collaborate with third-party vendors to ensure timely and efficient delivery of products.
- Receive and manage inward inventory, ensuring accuracy and organization within the Shopify platform.
- Conduct regular inventory checks and update sales reports and records accordingly.

Qualifications:

- Proven experience in Pilates studio - scheduling and sales.
- Strong organizational and scheduling skills.
- Excellent communication and problem-solving abilities.
- Ability to work in a fast-paced, startup environment.
- Marketing or promotional experience is a plus.
- CPR and First Aid certification preferred.

Position Summary:
1. Title: Customer Engagement & Sales Executive
2. Fixed compensation: Between AED 3,00.00 - 4,000 per month / depending on experience and qualifications.
3. Medical & Visa: will be provided as per UAE law
4. Working Hours: Minimum of 8 Hours/day, 6 days a week
a. Weekend - Sunday or Saturday
b. Timings - Schedule will be few days morning shift or afternoon shift.
5. Role Details:
a. Customer Experience & Front desk Operations: Create a welcoming and engaging experience for members and
prospective customers, providing exceptional customer service and clear communication.
b. Managing Schedule: Responsible for smooth operations and managing class schedule and changes with clients and
trainers with a constant follow up process as defined.
c. Driving Sales: Responsible to driving package and product sales targets across store and online
6. Estimated Start Date: Immediately

This is a customer facing role at the front desk of the studio and requires you to be present. Apart from managing the
daily operations and sales target, it requires you to be a problem solver and an approachable friend to our community.

**Salary**: AED3,000.00 - AED4,000.00 per month

Application Question(s):

- Can you join immediately?

**Experience**:

- sales: 3 years (preferred)
- Customer Services: 3 years (preferred)

**Language**:

- Arabic (preferred)

Ability to Commute:

- Dubai (required)


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