Sales Key Account Executive

8 months ago

Dubai, United Arab Emirates Coffee Planet Full time

**Position Description**

Job title: Key Account Executive
- Hotels

Location: Dubai

**JOB SUMMARY**

The role of Key Accounts Executive will enable the individual to utilise their wealth of experience and education to have a major impact on the positive future growth and direction of Coffee Planet in the UAE and Internationally.

As a key member of the Hotel and International brands team, this role is split into two distinct areas:

- Accounts Management
- Sales

**KEY RESPONSIBILITIES**

The role will include but not be limited to:
**Account Management**:

- Complete knowledge of each customer that you will be responsible for including client details, equipment & contract details.
- Maintenance of complete records for each account under management including contact details of key personnel, equipment detail, location, and specification as well as contract terms & conditions.
- Regular (weekly/fortnightly) scheduled meetings (each with predetermined agendas) with relevant personnel to build a suitable customer-service rapport with current and new personnel within each client. Not all people are the same so different approaches will be necessary.
- Maintain multi-layered contact with various personnel (outlet managers, F&B managers/directors, and General Managers).
- Provide timely resolutions to any customer issues, liaising with various teams (Technical, Supply Chain, Roastery, Finance, Business Support, Marketing) within Coffee Planet to provide suitable solutions.
- Weekly reporting to senior management within Coffee Planet providing a write up of meeting details as well as regular provision of schedule of upcoming meetings.
- Monitoring and ensuring all contract conditions are met by the customer (e.g., minimum order requirements).
- Market intelligence gathering and reporting back to management to ensure that Coffee Planet remains at the forefront of the market.
- Competitor analysis and ongoing monitoring of their competitive advantages/weaknesses with a view to convert their accounts to Coffee Planet.
- Interaction with various Coffee Planet departments to ensure delivery of service & product excellence as well as timely payment collection from managed accounts.

**Sales**:

- Complete and competent knowledge of all products available to Coffee Planet customers to provide customers opportunities to buy various or more products.
- Regular liaison with the Sales Manager and Assistant Marketing Manager to provide regular new items for purchase as well as suggestion of suitable POS or promotional material to assist in sales of Coffee Planet products.
- Maintain a keen awareness of all products used in each account to convert such sales to Coffee Planet for the benefit of the business.
- Regular liaison with the Finance Team, working to a sales target to grow sales levels within each account.

**KEY COMPETENCIES**

Effective Communication

Communication is in a clear, concise, organised and convincing manner for the intended audience. Presents clear and convincing oral presentations. Listens effectively; clarifies information as needed to the targeted audience.

Active Listening

Ability to engage completely with the speaker, understand their message, comprehend the information, and respond thoughtfully.

Teamwork

Collaborative effort of to achieve a common goal or to complete tasks in the most effective and efficient way.

Planning & Organising

Able to formulate objectives and priorities and implement plans consistent with the long-term interests of the business.

Accountability

The ability to be responsible for the consequences of one’s own actions and decisions, taking responsibility for these decisions and not shifting focus on blame or poor performance somewhere else or on others.

Critical Thinking

Ability to understand and address situations based on all available facts and information

Self-Awareness

Being able to recognise and reflect on the role of one's values, feelings, interests, abilities, and multiple facets of identity in shaping one's thoughts and actions.

Result Orientated

Being proactive and results-driven, and always take the necessary steps to achieve set goals or targets.

Problem Solving

Identifies and analyses problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

Managing Resources

Ensuring valuable output by managing, monitoring, and making the best use of available resources.

**OVERVIEW OF KEY PERFORMANCE INDICATORS (KPIs) FOR POSITION**

There will be set KPIs for this position. These will be discussed and agreed on with your Line Manager on joining.

**ROLE REQUIREMENTS**
- Ability to work under pressure with multiple deadlines and stakeholders.
- Excellent communication skills (written and oral), including presentation and training skills.
- Strong attention to detail.
- Ability to multitask and meet tight deadlines.
- Team player who is cooperative with sharing of information and knowledge.

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