Call Centre Quality Assurance Analyst

**Job Description: Quality Analyst - Call Center** **Note**:This is a 6 working day job. **Overview**: **Responsibilities**: - Identify areas for improvement and ensure compliance with company policies and procedures. - ** Call Calibration**: - Participate in call calibration sessions to ensure consistent scoring across the team. - Align with other...

Talent Acquisition Executive at Albatha Group Job Overview: As a Quality Assurance Analyst within the CRM & Contact Centre Department, you will ensure exceptional customer experience through effective quality control and assurance measures. Your role will involve overseeing and enhancing processes within the CRM and Contact Centre functions to uphold service...

Talent Acquisition Executive at Albatha Group Job Overview: As a Quality Assurance Analyst within the CRM & Contact Centre Department, you will ensure exceptional customer experience through effective quality control and assurance measures. Your role will involve overseeing and enhancing processes within the CRM and Contact Centre functions to uphold service...

Talent Acquisition Executive at Albatha GroupJob Overview:As a Quality Assurance Analyst within the CRM & Contact Centre Department, you will ensure exceptional customer experience through effective quality control and assurance measures. Your role will involve overseeing and enhancing processes within the CRM and Contact Centre functions to uphold service...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. You will also help associates by training them how to make a great conversation and close the sale and build excellent rapport with the customers. You will lead by example. When required, you...

About Us:Blossom Nurseries is a dynamic organization seeking a skilled Call Centre Agent to join our team. As a Call Centre Agent, you will play a critical role in delivering exceptional customer service and support.Responsibilities:Inbound Calls: Handle customer inquiries and provide solutions in a timely and professional manner.Outbound Calls: Make...

Job Purpose: The Call Centre Supervisor will be responsible for managing and overseeing the daily operations of the call centre team. This includes monitoring performance, coaching, and providing support to ensure the team meets or exceeds performance targets and delivers excellent customer service. Supervise Call Centre Agents: Provide leadership and...

Job Purpose: The Call Centre Supervisor will be responsible for managing and overseeing the daily operations of the call centre team. This includes monitoring performance, coaching, and providing support to ensure the team meets or exceeds performance targets and delivers excellent customer service. Supervise Call Centre Agents: Provide leadership and...

Job Description: The Quality Analyst is responsible for monitoring and evaluating the quality of services. This includes conducting audits, analyzing data, identifying areas for improvement, and implementing quality control measures. The Quality Analyst will also collaborate with cross-functional teams to develop and implement quality assurance processes and...

**Job Title**: Call Centre Supervisor **Company**: Dr Nasma Salah Medical Centre **Location**: Dubai, UAE **About Dr Nasma Salah Medical Centre**: Dr Nasma Salah Medical Centre is a leading provider of aesthetic procedures in Dubai, specializing in treatments such as Botox, fillers, threads, skin boosters, hair laser removal, and HydraFacial. We are...

Job Overview:We are seeking a skilled Call Centre Agent to join our team at Blossom Nurseries. As a Call Centre Agent, you will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records of customer interactions.Responsibilities:Handle inbound and outbound customer calls promptly and professionally.Provide accurate and...

**Job Summary**: **Key Responsibilities**: - Lead, coach, and motivate call centre teams to achieve performance targets. - Conduct performance evaluations and develop training plans to enhance team capabilities. - Foster a positive work environment that promotes teamwork and employee engagement. - Manage day-to-day call centre activities, ensuring smooth...

**POSITION**: Call Centre Executive **SALARY**: AED 2000 ~AED 2300 **GENDER**: Females **REQUIREMENTS**: - At least 2 years experience in a call centre in UAE, preferably in a healthcare facility. - Ability to work under pressure without compromising quality standards. - Excellent communication skills in the English language. - Has experience in selling...

**POSITION**: Call Centre Executive **SALARY**: AED 2000 ~AED 2300 **GENDER**: Females **REQUIREMENTS**: - At least 2 years experience in a call centre in UAE, preferably in a healthcare facility. - Ability to work under pressure without compromising quality standards. - Excellent communication skills in the English language. - Has experience in selling...

Job: Quality Assurance Evaluator Call Center **Job Type**: Full Time Salary : 3000 AED to 3500 AED A Quality Assurance Evaluator in a call center plays a crucial role in ensuring that customer service representatives adhere to established standards and deliver high-quality service to customers. The primary responsibilities of a Quality Assurance Evaluator...

**Position**: Call Centre Assistant **Location**: Dubai **Contract Duration**: Temporary (5 months) **Salary**: AED 5,000 - 6,000 per month **Work Schedule**: 6 days a week, 8am - 5pm / 9am - 6pm **Job Overview**: **Key Responsibilities**: - Handle incoming calls and respond to customer inquiries in a professional and courteous manner. - Provide accurate...

Job OverviewPresentail SA is looking for a Systems Assurance Analyst to ensure the safety, reliability, and quality of systems within our rail project. This role involves conducting risk assessments, developing assurance plans, and coordinating with various teams to address assurance issues.The successful candidate will have a strong analytical and...

Key Responsibilities: - Monitor and evaluate outbound sales calls to assess agent performance and adherence to quality standards. - Identify areas for improvement in sales techniques, product knowledge, and customer interactions. - Provide timely and constructive feedback to agents, coaching them on best practices and areas for development. - Develop and...

Training & QualityLocation: Dubai, United Arab EmiratesJob Title: Quality Analyst Contact Center (Bilingual English/Arabic)Job Description:As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate customers' experiences as they interact with customer service advisors through...

Defined major impacts analyzing root causes affecting the overall quality score. - Managed a team of quality analysts globally. - Measured day to day and overall performance in daily huddle and meetings. - Conducted brainstorming meetings with the management and director analyzing existing and potential challenges. - Implemented monitoring program for daily...