Quality Assurance Analyst- for a Call Center Based

**Job Description: Quality Analyst - Call Center** **Note**:This is a 6 working day job. **Overview**: **Responsibilities**: - Identify areas for improvement and ensure compliance with company policies and procedures. - ** Call Calibration**: - Participate in call calibration sessions to ensure consistent scoring across the team. - Align with other...

Job: Quality Assurance Evaluator Call Center **Job Type**: Full Time Salary : 3000 AED to 3500 AED A Quality Assurance Evaluator in a call center plays a crucial role in ensuring that customer service representatives adhere to established standards and deliver high-quality service to customers. The primary responsibilities of a Quality Assurance Evaluator...

Talent Acquisition Executive at Albatha Group Job Overview: As a Quality Assurance Analyst within the CRM & Contact Centre Department, you will ensure exceptional customer experience through effective quality control and assurance measures. Your role will involve overseeing and enhancing processes within the CRM and Contact Centre functions to uphold service...

Talent Acquisition Executive at Albatha Group Job Overview: As a Quality Assurance Analyst within the CRM & Contact Centre Department, you will ensure exceptional customer experience through effective quality control and assurance measures. Your role will involve overseeing and enhancing processes within the CRM and Contact Centre functions to uphold service...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. You will also help associates by training them how to make a great conversation and close the sale and build excellent rapport with the customers. You will lead by example. When required, you...

*Job Description* - Monitoring Calls - Assess agent performance - Analyse the quality of the calls and customer service - Design evaluation program - Coaching and providing feedback to the agent - Maintain quality standards - Improve call center quality assurance metrics *Requirements* - QA Certification is an advantage or any relevant degree - Minimum of 5...

Training & QualityLocation: Dubai, United Arab EmiratesJob Title: Quality Analyst Contact Center (Bilingual English/Arabic)Job Description:As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate customers' experiences as they interact with customer service advisors through...

Training & QualityLocation: Dubai, United Arab EmiratesJob Title: Quality Analyst Contact Center (Bilingual English/Arabic)Job Description:As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate customers' experiences as they interact with customer service advisors through...

Training & Quality Location: Dubai, United Arab Emirates Job Title: Quality Analyst Contact Center (Bilingual English/Arabic) Job Description: As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate customers' experiences as they interact with customer service advisors...

Training & Quality Location: Dubai, United Arab Emirates Job Title: Quality Analyst Contact Center (Bilingual English/Arabic) Job Description: As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate customers' experiences as they interact with customer service advisors...

**Call Center Job Description**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending...

**Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable...

1.Team Management & Leadership - Supervise, train, and mentor call center agents and team leads. - Conduct performance evaluations and provide constructive feedback. - Create and implement training programs to improve agent efficiency. - Foster a positive work environment and ensure team motivation. 2. Operations & Performance Management - Monitor call...

**Training & Quality** **Location** - Dubai, United Arab Emirates*** Job Title: Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) **Job Description**: PREFERRED CANDIDATE QUALIFICATIONS - CURRENTLY AVAILABLE IN THE UAE. - CAN JOIN IMMEDIATELY. Without your expertise, the management team may not understand where it’s going wrong and...

Job Description: The Quality Analyst is responsible for monitoring and evaluating the quality of services. This includes conducting audits, analyzing data, identifying areas for improvement, and implementing quality control measures. The Quality Analyst will also collaborate with cross-functional teams to develop and implement quality assurance processes and...

Sidra Healthcare is looking for a dedicated Call Center Executive cum Data Analyst with a skill set that includes hands-on experience in managing day-to-day activities. Join our team and make a difference in the healthcare industry! Application Question(s): - Willing to work in shifting hours **Experience**: - Customer Service or Call Center: 2 years...

Training& QualityLocationDubai United Arab EmiratesJob Title:Quality Analyst Contact Center ( Bilingual English/ Arabic )Job Description PREFERRED CANDIDATEQUALIFICATIONS CURRENTLY AVAILABLE INTHE UAE.CAN JOINIMMEDIATELY. As a Quality Analystyou have to execute the daily requirements of the Quality Assuranceprogram for the Contact Center. You will evaluate a...

Quality Senior Specialist – Customer Service Contact CenterQuality Senior Specialist – Customer Service Medical Call Center (MNGHS)As a member of Munich Re, the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a Quality Senior Specialist – Customer Service Contact Center. He/She will be...

Training& Quality Location Dubai United Arab Emirates Job Title:Quality Analyst Contact Center ( Bilingual English/ Arabic )Job Description PREFERRED CANDIDATEQUALIFICATIONS CURRENTLY AVAILABLE INTHE UAE.CAN JOINIMMEDIATELY. As a Quality Analystyou have to execute the daily requirements of the Quality Assuranceprogram for the Contact Center. You will...

L1 - L2 INFORMATION SECURITY ANALYST (CALL CENTER INFRASTRUCTURE)Dubai, United Arab Emirates | Posted on 09/26/2024We are seeking an experienced L1/L2 Information Security Analyst to join our team, specializing in the setup and maintenance of call center infrastructure. The ideal candidate will have a solid background in information security, with practical...