Female Call Centre Supervisor
2 weeks ago
**Job Title**: Call Centre Supervisor
**Company**: Dr Nasma Salah Medical Centre
**Location**: Dubai, UAE
**About Dr Nasma Salah Medical Centre**:
Dr Nasma Salah Medical Centre is a leading provider of aesthetic procedures in Dubai, specializing in treatments such as Botox, fillers, threads, skin boosters, hair laser removal, and HydraFacial. We are committed to providing our discerning clientele with the highest quality care in a luxurious and welcoming environment.
**Key Responsibilities**:
- Manage and oversee the daily operations of the call center, ensuring efficient and timely handling of all patient inquiries.
- Lead, mentor, and train a team of call agents to deliver outstanding customer service and achieve performance targets.
- Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
- Monitor and evaluate call center performance metrics, identifying areas for improvement and implementing corrective actions.
- Handle escalated customer complaints and resolve complex issues with professionalism and empathy.
- Collaborate with other departments, including marketing and medical staff, to ensure seamless patient experiences.
- Maintain a thorough understanding of the clinic's aesthetic procedures and services to effectively address patient inquiries.
- Stay abreast of industry trends and best practices in call center management and customer service.
**Qualifications**:
- Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 3 years of experience in a call center supervisory role, preferably within the aesthetic or beauty industry.
- Excellent communication, interpersonal, and leadership skills.
- Strong understanding of call center technologies and performance metrics.
- Experience in handling high-end clientele and managing sensitive patient information.
- Knowledge of aesthetic procedures and treatments is a plus.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work in a leading aesthetic medical center.
- Professional development and growth opportunities.
Pay: AED5,000.00 - AED6,000.00 per month
Application Deadline: 20/01/2025
Expected Start Date: 20/01/2025
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