Corporate Facilities Officer

1 week ago


UAE, United Arab Emirates HSBC Full time

**Corporate Facilities officer - UAE Nationals (ID: 0000IPN0)**

**Some careers grow faster than others.**

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here**.**

**Role Overview**

Reporting to Reception Manager, Corporate Services Officer will manage the primary office site, HSBC Tower Reception desk (Ground, Level 5, Level 15 and Level 20) acting as the face of HSBC to a range of external clients and customers. The role holder will focus on providing a professional and seamless visitor experience and facilitate senior client meetings between regular customers and internal staff members.

**Principal responsibilities**
- All incoming calls are handled and directed swiftly and in a polite and friendly manner
- Collaborate with security colleagues in reception seamlessly and share duties when required
- Always maintain professional attire
- Register and arrange passes for tenant and HSBC visitors (including parking)
- Support with other tenant requests through Tower reception mailbox, luggage storage, facilities related work orders etc.
- Accurate time management and adhering to office hours
- Where appropriate, ensure that clients and customers receive refreshments on Level 5 and 20.

Requirements

**To be successful in the role, you should meet the following requirements**:

- Ability to advise and support colleagues, external clients and visitors on Tower services and processes such as visitor access, deliveries, mail.
- Friendly welcoming service style
- Promote positive behaviour at all times.
- Be Punctual and flexible to support with team challenges
- Active listening and time management skills
- Problem solving skills
- Patience and the ability to remain calm in stressful situation
- Good decision making skills.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.


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