Manager
2 weeks ago
Job Description:
As the Manager at Riyadhy, you will be responsible for overseeing all aspects of the online sports shop, with a specific focus on Padel Tennis Rackets. You will play a pivotal role in driving sales, managing operations, and ensuring exceptional customer experiences. Your responsibilities will include but not be limited to:
- **Sales Management**:
- Develop and implement sales strategies to achieve revenue targets.
- Analyze market trends, customer preferences, and competitor activities to identify opportunities for growth.
- Monitor sales performance and provide regular reports to senior management.
- **Product Management**:
- Curate and maintain a diverse range of Padel Tennis Rackets products.
- Coordinate with suppliers and manufacturers to ensure timely delivery and quality control.
- Conduct regular product analysis and update inventory based on demand and seasonality.
- **Customer Service**:
- Maintain high standards of customer service by promptly addressing inquiries, concerns, and feedback.
- Implement strategies to enhance customer satisfaction and loyalty.
- Resolve any escalated issues efficiently and effectively.
- **Operational Oversight**:
- Oversee day-to-day operations, including order processing, shipping, and inventory management.
- Optimize operational processes to improve efficiency and reduce costs.
- Ensure compliance with company policies and procedures.
- **Marketing and Promotion**:
- Collaborate with the marketing team to develop promotional campaigns and advertising strategies.
- Utilize social media platforms and other digital channels to increase brand visibility and drive traffic to the online shop.
- Monitor the effectiveness of marketing initiatives and adjust strategies as needed.
- **Team Leadership**:
- Recruit, train, and supervise staff members, including sales representatives and customer service associates.
- Provide ongoing coaching and support to team members to help them achieve their goals.
- Foster a positive work environment that promotes teamwork, creativity, and continuous improvement.
- **Financial Management**:
- Manage budget allocations for various aspects of the business, including marketing, inventory, and staffing.
- Monitor financial performance and identify areas for cost optimization and revenue growth.
- Prepare financial reports and forecasts for senior management review.
- **Quality Assurance**:
- Ensure the highest standards of product quality and service excellence are maintained at all times.
- Implement quality assurance measures and conduct regular audits to identify areas for improvement.
**Requirements**:
- Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred).
- Proven experience in sales management, preferably in the sports retail industry.
- Strong knowledge of Padel Tennis Rackets and related sports equipment.
- Excellent communication, leadership, and interpersonal skills.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Proficiency in Microsoft Office and e-commerce platforms.
- Ability to multitask and thrive in a fast-paced environment.
- Flexibility to work evenings and weekends as needed.
- UAE residency and valid work permit.
- Fluency in English; proficiency in Arabic is a plus.
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