Retail Sales Operation Coordinator

10 hours ago


Ajman, United Arab Emirates Al Haramain Perfumes Full time

Description
- Maintaining Befit outlets operation at optimal levels.
- Monitoring and replenishing stock inventory and stock aging in Befit Outlets.
- Monitoring and reviewing store performance on a daily basis.
- Ensure sales KPI are achieved.
- Monitoring product availability levels throughout the day and replenishing stocks to ensure 100% availability.
- Stationary
- Stores and Head Office orders, liaising with suppliers, trackers and POs
- PO Management
- all vendors for RPM and Operations (Yearly POs, PO creation, GRs and tracking)
- Monthly budget and expense review in preparation for Finance
- Monthly Security HC Report
- Vendor Follow Up
- chasing suppliers documents and work to completed
- Trade License Renewal
- follow up on expired and working with Samer to renew
- Filling Contracts
- Stores’ miscellaneous requests
- Projects and Events
- Prepares and send all Ops and RPM kits
Visual Merchandising
- Work with the Head Florist and Design Manager to devise the annual window display calendar based on the different seasons and occasions and submit for management approval
- Work with the Head Florist to ensure VM Guidelines are being met by all stores
Products
- Continuously monitor trends to identify “fast movers” as well as changes in customer purchasing patterns and reporting back to head office
- Support with suggesting new products which address the changing trends as well as purchasing patterns, overall and based on individual stores
- Work with the accounts and management team to ensure correct product pricing and profit margins are maintained
Store operations
- Oversee all store operations and delegate responsibilities where needed
- Ensure compliance with health and safety regulations
- Address customer complaints/feedback in a professional manner
- Work with management to set and implement standard operating procedures for the retail team
- Monitor the retail team to ensure that they are following the standard operating procedures
- Work with the Store Managers, Assistant Managers and Supervisors to ensure that stores are maintained
Monitoring and guidance
- Monitor performance of the florists and store managers to ensure brand guidelines are met and report any issues to the head office where needed
- Work with the head office, Head Florist as well as Store Managers/ Supervisors, to conduct performance reviews for the retail team
- Identify areas where guidance or additional training is needed and work with the Head Florist to conduct training sessions around those areas
- Submit quarterly training schedule to the management team (one quarter in advance)
Sales
- Propose new ideas which would help boost sales and work with the team to develop these ideas
- Identify new opportunities to help grow the customer base
- Together with the Head Florist, organize workshops for florists to provide them with an opportunity to share their ideas about floral designs or sales improvement measures
Inventory
- Support the team in identifying sales patterns in order to set minimum required levels for different products
- Responsible for inventory movement from 3rd party WH, monitor invoicing process.
- Creating and monitoring expenses for Retail Outlets.
- Responsible for getting proper outlet orders approvals and process before placing order for non-available products with the Supply and Demand department.
- Ensure all internal order for Befit outlets are tracked and released for delivery on time.
- Logistics documentation wherever required to be done with proper costing such as: packing list, commercial invoice, internal transfer process and etc..
- Ensure that all performance issues, and other issues within the outlets are addressed in an appropriate and timely manner.
- Gather information and other statistical reports on outlet’s progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration, following up issues of discrepancies as required.
- Ensure policies, procedures, guidelines and SOP are proper followed and comply.
Qualities & Skills
- Good oral and written communication skills
- Proficient in MS Office Application (Word, PowerPoint, Excel)
- Strong presentation, confident, tact and persuasive
- Hard working, can do Multitasking and can work under pressure
- Stationary
- Stores and Head Office orders, liaising with suppliers, trackers and POs
- PO Management
- all vendors for RPM and Operations (Yearly POs, PO creation, GRs and tracking)
- Monthly budget and expense review in preparation for Finance
- Monthly Security HC Report
- Vendor Follow Up
- chasing suppliers documents and work to completed
- Scanners
- Deploying to stores and maintenance
- Trade License Renewal
- follow up on expired and working with Samer to renew
- Filling Contracts
- Stores’ miscellaneous requests
- Projects and Events
- Prepares and send all Ops and RPM kits

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's (preferred)



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