Consumer Service Adviser- Dubai

3 months ago


Dubai, United Arab Emirates Arla Foods Full time

Location: Dubai, AEArla Foods are currently looking to recruit a Consumer Care Advisor to join us, working hybrid from our office in Dubai. As Consumer Care Advisor you will manage our Consumer care line and will be our consumers’ first point of contact for any enquiries, queries or complaints. Providing a vital link between the consumer and internal departments such as our technical and production teams, you will work to resolve or escalate any problems or complaints in a timely manner.

As a confident communicator you will be able to build strong working relationships with both internal and external stakeholders. You will work closely with our Marketing and Brand teams to ensure you are kept up to date with any promotions or new product launches to ensure accurate information is relayed to the consumer.

You will be focusing on providing excellent customer service and enabling the business through insight and data reporting.

**Responsibilities**
- Responding promptly to consumer inquiries and escalating them internally as required
- Managing consumer complaints and enquiries across various channels whilst maintaining a positive, empathetic, and professional attitude towards consumers at all times
- Ensure consumer satisfaction and provide professional consumer support
- Tracking complaints on Salesforce Service Cloud, assign it to the right stakeholders, and following up on its status.
- Manage and maintain Salesforce chatbot content and identifying areas of improvements within the flow
- Produce weekly reports, sending these out to the key stakeholders within the business.
- Managing consumers database and develop CRM strategies
- Communicating and coordinating with internal colleagues as necessary
- Ensuring a seamless integration between Arla website, social media and the chatbot
- Updating FAQs and knowledge articles based on consumers interactions
- Providing feedback on the efficiency of the consumer care service process

**Skills**

**We have a purpose for Good**
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

**_BEWARE RECRUITMENT FRAUD_**:
LI-POGAW

Ref.: 96737



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