Service Manager

7 months ago


Dubai, United Arab Emirates Hisense Middle East FZE Full time

**Responsibilities**:

- Delegating and directing after sales tasks, monitoring the progress of current work and managing service team members to ensure the company's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Resolving after sales problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work frequently for partner workshops and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with sales team.
- Helping to train new employees in company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

**Salary**: AED13,000.00 - AED15,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- After Sales (Consumer Electronics): 7 years (required)


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