Complaints Assistant
6 months ago
Complaints Assistant**_Job Description:_**
- _Ensure that all complaints received are recorded in the dedicated tool_
- _Check the correct qualification of complaints and define the level of instruction_
- _Ensure that all processes meet SLAs_
- _Ensure that customers are contacted in the context of incomplete files_
- _Validate draft responses_
- _Propose commercial gestures (if applicable)_
- _Ensure the regularization of complaints, their classification and archiving_
**_Job Requirements:_**
- _A minimum of 5 years in a similar position in the field of customer relationship management, customer experience and ideally in the finance sector (banking, finance, insurance)_
- About Company:_
- We assist clients from various industries in meeting their staffing requirements by connecting them with talented individuals._
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