Cts Service Planner

2 days ago

UAE, United Arab Emirates Atlas Copco Services Middle East SPC Full time

**CTS Service Planner**:

- Functional area: Administration
- Country: United Arab Emirates
- City: To be Decided
- Company name: Atlas Copco Services Middle East SPC
- Date of posting: Dec 12, 2024

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**The Role**

**Job Overview**
- Ensure the highest level of customer satisfaction in a timely manner
- Focus on efficiency and cost control on planning of Service jobs
- Adhere to operations policies and procedures
- Improve operational efficiency through forward planning
- Usage of SMART Link to proactively plan and attend to customer break-down

**Job Functions**
- Ensure that Service Engineers are given all the necessary information related to the service jobs like; customer details, site details, and time allowed to complete the job
- Forward planning for up to 6 weeks in advance + PM schedule from COPS, Ensure the PM schedule is followed precisely, and all visits are done in a timely manner
- All planning should be done in MAM2 and ensure that all job reports, and data of customer visits is entered in MAM2. Any missing job reports in MAM2 shall be reported to the respective Branch Service Manager.
- Ensure that all contract service visits are completed in a timely manner
- Coordinate with COPS the opening and closing of all jobs and ensure their follow ups
- Follow-up with logistics to ensure the availability of required parts for service operations and receiving required parts for all jobs
- Use ESKER for all jobs & book the related work order coasts on the same day, if required
- Ensure that parts are ordered and received in advance for forward planning
- Update the Field Service Engineers of their weekly schedule
- Update customers regarding planned service jobs 24 hours prior to visit, arrange gate passes, safety training, etc. where required.
- Ensure Field Service Engineers gets to the job sites on time
- Ensure timely distribution of Service job Invoices to customers/collectors, conduct weekly follow ups after invoicing (within 12 hours) and maintain records of received Proof Of Delivery for follow up for any outstanding issues
- Ensure all ECB jobs are closed prior to their expiration
- Inform customers about the Customer Satisfactory Survey (Falcon)
- Follow up with customers who have not responded to the Customer Satisfactory Survey
- Ensure Falcon response increase rate and report detractors on the NCR system.
- Ensure Smart box installations on machines that do not already have them
- Ensure all labor hours are booked in SAP through MAM2, reconciling labor hours with planned hours and informing the respective Branch Service Manager of any discrepancies
- Ensure that all completed jobs are closed within 24 hours
- Ensure all cost/EPO related to the jobs are entered in DONE
- Weekly review of WIP and informing the Branch Service Managers of any jobs with issues
- Monthly review of WIP to maintain Zero jobs above 90 days and Zero PM Backlog

**Reporting.**- WIP Update (above 60. days weeks) with reasons for not closing (red flag problem work orders). Every 10th of the month.
- Provide on a monthly basis a list of invoices/work orders, and labor time (with issues) that need to be resolved.

**What you can expect from us?**
- Atlas Copco is a _**_Swedish company_**_, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong _**_family_**_ vibe with a warm respect for each individual and we strive for strong _**_diversity_**_. We also invest heavily in our customers, in the environment,... but first and foremost in our own people. In this way, we provide a stimulating _environment in which you _can _**_develop _**_your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your _**_work and private life _**_can be combined as easily as possible._

**What we expect of you?**

**Qualifications**
- College diploma or university degree (technical education is an advantage)
- Well-versed in Word, Excel, PowerPoint,
- Proficient in English. Knowledge of Arabic is desirable
- Cross-cultural skills
- Multi-tasking skills

**Skills**
- Excellent interpersonal skills
- Ability to build effective working relationships with both customers and colleagues
- Planning, organizing, and prioritizing skills
- Sound customer service orientation
- Ability to work individually and as part of a

  • Planner - UAE Pmc

    6 months ago

    UAE, United Arab Emirates NSR Associates Full time

    **Planner - UAE PMC**: - Location - United Arab Emirates - Salary - 15-20,000 AED - Sector - Project Management Services - Ref No. - NSRPlannerUAE Western PMC are looking for TWO Planners to join their growing team in the UAE. One role will be based in Al Ain and the other in Abu Dhabi. **Description**: Western PMC are looking for TWO Planners to join...

  • Workshop Planner

    6 months ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Uae National demand Planner

    6 months ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Service Manager

    6 months ago

    UAE, United Arab Emirates MAN Energy Solutions Full time

    **What you should know about us**: MAN Energy Solutions enables it customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading the way in advanced engineering for more...

  • Financial Planner

    6 months ago

    UAE, United Arab Emirates Skybound Wealth Management Full time

    ‍ ‍ Skybound will provide full support through the CII/CISI/LIBF examination process to complete the UK Level 4 Diploma and progress towards Chartered status. **Desired Skills and Experience**:‍ - A proven track record of success within an Advisory / Relationship Management capacity, within a financial services organisation such as a bank, brokerage...

  • Maintenance Planner

    6 months ago

    UAE, United Arab Emirates ExecuJet-MRO Full time

    **JOB PURPOSE**: ExecuJet MRO Services is currently seeking a suitably qualified experienced Maintenance Planner to fill a vacancy within the Planning Department. The main objective of the role is to perform all the planning functions and activities independently and efficiently. **KEY RESPONSIBILITIES**: - Able to guide junior team members with best...

  • Supply & Inventory Planner (Mandarin Speaker)

    6 months ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Assistant Planner

    6 months ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Planning Manager

    6 months ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Lead Artist

    6 months ago

    UAE, United Arab Emirates Alshaya Full time

    **Lead Artist - Charlotte Tilbury - UAE**: Job Number: - 4262543 Work type: - Permanent - Full Time **Location**: - UAE Categories: - Fashion, Mid-Senior Level At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse...

  • Warranty Administrator

    6 months ago

    UAE, United Arab Emirates ExecuJet-MRO Full time

    **JOB PURPOSE**: ExecuJet MRO Services is currently seeking a suitably qualified experienced Warranty Administrator to fill a vacancy within the Maintenance Department. The main objective of the role is to perform all the warranty functions and activities independently and efficiently. **KEY RESPONSIBILITIES**: - Coordinating settlements between Warranty...

  • Customer Support Manager

    6 months ago

    UAE, United Arab Emirates ExecuJet-MRO Full time

    **JOB PURPOSE**: ExecuJet MRO Services is currently seeking a suitably qualified Customer Support Manager to ensure and maintain the highest level of MRO customer satisfaction. **KEY RESPONSIBILITIES**: The Customer Support Manager’s role is to ensure the highest level of customer satisfaction throughout the maintenance process, while ensuring...

  • Counter Sales Executive

    6 months ago

    UAE, United Arab Emirates Signtrade Full time

    At Signtrade, we are in a constant state of accepting challenges and delivering the impossible. To excel is not a choice, but a habit. We are both game planners and champions. Always seeking intellectual employees with an entrepreneurial spirit and technical acumen, who strive to be in a work culture where organization is key, innovation is the goal,...

  • Aircraft Cleaner

    2 weeks ago

    UAE, United Arab Emirates Al-Futtaim Full time

    **About the Company** DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer...

  • Presales Consultant

    6 months ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Presales Consultant I Real Estate I Al Futtaim

    6 months ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Transport Planner I Al Futtaim Automotive I

    6 months ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Assistant Manager

    6 months ago

    UAE, United Arab Emirates Apparel Group Full time

    P OSITION OBJECTIVE - The position is responsible for increasing business revenues - he position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction - versee the recruiting, hiring and training needs of the store, and...

  • Graduate Full Stack Developer

    6 months ago

    UAE, United Arab Emirates Talent Pal Full time

    **We are WSP - Join us and make your career future ready!** Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of a team of international experts all dedicated to growing and sharing their expertise and working on projects that transform society for all of us. We are seeking a dedicated and...